Front And Back Office Supervisor - Incredible - Jhb

JD Group; Johannesburg; On-site; ZAR 360,000 - 500,000; Full time

Job summary

A leading retail company in Johannesburg seeks a Front and Back Office Supervisor to enhance customer satisfaction and manage inventory effectively. This role requires a proven Retail Management background, emphasizing financial acumen, team leadership, and a commitment to compliance and risk management.

Qualifications

• Minimum of three years of proven experience in Retail Management.
• Strong Business Acumen and Administrative Skills required.

Responsibilities

• Implement customer retention strategies ensuring exceptional customer service.
• Manage inventory effectively and maintain optimal stock levels.
• Lead team development through coaching and mentorship.

Skills

Inventory Management

Compliance Management

Financial Acumen

Team Leadership

Change Management

Business Acumen

Administrative Skills

Customer Service

Talent Management

Resilience

Job description

Job title : Front and Back Office Supervisor - Incredible - JHB

Job Location : Gauteng, Johannesburg Deadline : August 15, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Qualifications :

• Minimum of three years of proven experience in Retail Management.

Professional Expertise :

• Stock Management : Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management : Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen : Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership : Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management : Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
• We are seeking a candidate who possesses the following qualities :
• Strong Business Acumen : Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness : Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management : Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity : Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion : Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction : Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management : Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management : Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team : Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations : Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Create a job alert for this search

Front Office Supervisor • Johannesburg, ZA