French-Speaking Customer Support Specialist - Mauritius

Sabenza IT; Pietermaritzburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A growing IT company seeks a dedicated customer service representative to join their team. The role requires managing customer cases with a strong focus on satisfaction while utilizing communication skills in both English and French. Working on a 24/7 rotating schedule, you will be responsible for effectively addressing customer inquiries and mentoring new staff. Ideal candidates are organized, resilient, and possess a team-oriented mindset, with at least two years of experience in a similar environment.

Qualifications

• 2+ years in a customer-facing role.
• Strong writing skills in French required.
• Thoughtful, organized, and team-oriented.

Responsibilities

• Handle complex customer requests from opening to closure.
• Communicate effectively with stakeholders through calls and emails.
• Support and mentor team members.

Skills

Customer service

Communication

Analytical skills

Resilience

Teamwork

Fluency in French

Education

HSC (Higher School Certificate)

SC (School Certificate)

Tools

Office software tools

Job description

Key Responsibilities

Handle complex customer requests by managing cases from start to finish (from case opening to closure).

Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.

Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.

Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.

Support and mentor new team members or those in need, acting as a quality ambassador within the team.

Profile Sought

Thoughtful, organized, and meticulous; reliable and consistent.

Strong writing skills in French and comfortable working with numbers.

Excellent listening, comprehension, and analytical skills.

Team-oriented mindset.

Resilient under pressure and adaptable to change.

Working Hours

Available to work on a 24/7 rotating schedule.

Willingness to work on Saturdays, Sundays, and Mauritian public holidays.

Skills

Proficient in office software tools.

Language: Fluent in French (spoken and written).

Location

Ébène, Mauritius

Education & Professional Experience

Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.

At least 2 years of experience in a similar customer-facing environment.