(French & English) Customer Support Consultant, remote (Luxury Brand)

SupportYourApp; Pretoria; Remote; USD 25,000 - 35,000; Full time

Job summary

Join a leading company in premium customer support as a Customer Support Consultant for a luxury brand. Embrace the opportunity to work remotely while providing exceptional services in a multicultural environment. We seek passionate individuals fluent in both English and French, ready to engage with clients and enhance their experience.

Benefits

Fixed schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referrals

Paid intensive training

Work-life balance

Responsive management

Qualifications

• Requires fluent English and French (C1 written and spoken).
• Previous experience in luxury customer support is essential.
• Must have a personal laptop (min 8GB RAM) and stable internet.

Responsibilities

• Provide customer support via calls, chats, and emails.
• Handle cases end-to-end from acknowledgment to resolution.
• Maintain knowledge of client's products and services.

Skills

Fluent in English and French

Attention to details

Critical thinking

Positive attitude

Education

Previous experience in luxury customer support

Job description

(French & English) Customer Support Consultant, remote (Luxury Brand)

(French & English) Customer Support Consultant, remote (Luxury Brand)

1 week ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• E2E case handling: from complaint acknowledgment to investigation and final decision
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
  
  

What you need to succeed in this role:

• Fluent English and French (C1 written and spoken for both languages is a must)
• Previous experience in the luxury customer support
• Attentive to details
• Critical thinking
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Benefits and Perks:

• Fixed schedule, Monday-Sunday, 10/11 AM-6/7 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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