French Bilingual Customer Support Specialist — Remote

PartnerHero; Remote; ZAR 502 000 - 754 000; Full time

Job summary

A customer support provider is looking for a French Bilingual Customer Support Specialist II to excel in delivering high-quality customer experiences through email, chat, and voice support. This fully remote role requires 2+ years of experience in customer support, fluency in both French and English, and excellent problem-solving skills. Join a people-first organization that values diversity, inclusion, and offers competitive pay, generous time off, and a comprehensive benefits package.

Benefits

Competitive base salary

Generous paid time off

Comprehensive benefits package including medical, dental, and vision options

Training and professional development opportunities

Qualifications

• 2+ years of customer support experience in a BPO, SaaS, eCommerce, or tech-enabled environment.
• Proven ability to handle complex or escalated customer issues with professionalism and empathy.
• Comfortable working independently in a remote setup.

Responsibilities

• Provide professional and timely customer support in French and English across assigned channels.
• Resolve moderate to complex customer concerns, including account issues and product inquiries.
• Accurately document interactions in CRM and ticketing systems.

Skills

Customer support experience

Fluent in French and English

Strong written communication skills

Experience with CRM tools

Tools

Zendesk

Salesforce

Freshdesk

Job description

A customer support provider is looking for a French Bilingual Customer Support Specialist II to excel in delivering high-quality customer experiences through email, chat, and voice support. This fully remote role requires 2+ years of experience in customer support, fluency in both French and English, and excellent problem-solving skills. Join a people-first organization that values diversity, inclusion, and offers competitive pay, generous time off, and a comprehensive benefits package.