Freelance Account Director

Ogilvy South Africa; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company is seeking a freelance Account Director to manage key client relationships and drive platform adoption for the Frontify Platform. This role emphasizes strategic communication, user engagement, and insightful reporting to enhance the client experience. Ideal candidates should have a strong background in client management and possess a Bachelor's degree in a related field.

Qualifications

• 5+ years in client-facing roles, ideally with SaaS platforms.
• Proven complex client relationship management.
• Experience in digital asset management or brand management.

Responsibilities

• Cultivate long-term client relationships.
• Manage client communications and platform updates.
• Analyze user feedback for platform improvements.

Skills

Client relationship management

Problem-solving

Communication strategies

Technical aptitude

Attention to detail

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Job description

The freelance Account Director, for theFrontify Platform, is a pivotal role responsible for leading key client relationships, driving strategic adoption, and ensuring the successful utilization of the Frontify enterprise account. This role requires a blend of client management, technical understanding, and a passion for developing effective user engagement strategies. The Account Director will facilitate platform development, oversee user engagement, and provide insightful reporting.

Heres what youll bring to the table:

• Demonstrate 5+ years of experience in client-facing roles, ideally with a SaaS platform.
• Exhibit a proven track record of managing complex client relationships.
• Understand digital asset management (DAM) or brand management platforms.
• Command excellent written and verbal communication skills.

The candidate should also possess the following:

• Exceptional client relationship building abilities.
• Strong problem-solving skills and technical aptitude.
• Proven ability to develop engaging communication strategies.
• Meticulous attention to detail.
• Possess a Bachelor's degree in Marketing, Communications, or related field is an advantage.

Heres what youll be doing to lead Agency and Client growth.

Key Tasks and Responsibilities:

The list of tasks or duties and responsibilities is not exhaustive, candidates may be expected to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.

• Cultivate and strengthen strong, long-term relationships with assigned clients.
• Understand client's brand management and digital asset needs.
• Facilitate the development and optimization of client's Frontify enterprise account.
• Develop and implement communication strategies to educate, motivate, and train current and prospective Frontify users.
• Manage all client communications, providing regular updates on platform status and new features.
• Identify opportunities for increased Frontify adoption and usage.
• Collaborate effectively with internal teams and Frontify support.
• Monitor platform usage and provide regular reports on adoption and engagement.
• Analyze user feedback to inform platform improvements and client strategies.

Youll also be required to advance the following:

• Client relationship management: Deepen partnerships through proactive communication and platform expertise.
• Platform adoption: Drive increased and effective utilization of the Frontify platform.
• User engagement communications: Develop compelling content and strategies to educate, motivate, and train users.
• Reporting insights: Translate platform data into actionable insights for client and agency.
• Learnings & recommendations on next steps: Continuously analyze usage to offer strategic recommendations for platform optimization.