Fraud & Revenue Assurance Manager

Bullock Tech Talent Partners; Wes-Kaap; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A telecommunications company in Cape Town is seeking a Fraud & Revenue Assurance Manager responsible for identifying and mitigating fraud risks. The role requires at least 5 years of experience in fraud management, a strong understanding of telecom billing, and proven analytical skills. Join a dynamic team to innovate fraud prevention strategies and ensure revenue integrity.

Benefits

Annual Bonus

Medical Aid

Provident Fund

Comprehensive Insurance

Free Internet

Qualifications

• Minimum of 5 years in fraud management or revenue assurance.
• Strong understanding of telecom billing and network operations.
• Experience with fraud detection systems and data mining techniques.

Responsibilities

• Develop and implement fraud detection and prevention frameworks.
• Monitor and analyze transactions for potential fraud patterns.
• Conduct audits and reconciliations of billing and network systems.
• Establish fraud and revenue assurance frameworks and policies.

Skills

Analytical mindset with strong problem-solving abilities

Experience in forensic analysis, fraud risk management

Strong communication skills

Proficiency in SQL and data analytics tools

Tools

Fraud detection systems

Analytics tools

Job description

Role: Fraud & Revenue Assurance Manager

Location: Cape Town City Centre (on-site)

Industry: Telecommunications

Workplace Type: On-site (flexibiity to miss traffic.)

Benefits: Annual Bonus, Medical Aid, Provident Fund, Comprehensive Insurance, Free Internet, etc.

Purpose:

The Fraud and Revenue Assurance Manager will be responsible for identifying, assessing and mitigating fraud risks across our client's business. This role will ensure effective controls and monitoring are in place to prevent revenue leakage and fraud while maximising revenue integrity. The incumbent will work closely with Finance, Billing, Systems, Network Operations and Customer Service teams to enhance fraud prevention and revenue assurance strategies.

Key Responsibilities:

Fraud Prevention & Investigation:

• Develop and implement fraud detection and prevention frameworks, policies and controls.
• Monitor and analyse transactions for potential fraud patterns.
• Investigate suspected fraudulent activities, coordinate forensic analysis and recommend corrective actions.
• Maintain fraud incident reports and liaise with law enforcement or regulatory bodies where necessary.
• Lead the implementation of fraud detection tools and integrate them with business operations.
• Work with internal and external stakeholders to enhance fraud risk intelligence and prevention measures.

Revenue Assurance:

• Develop and oversee revenue assurance strategies to identify and mitigate revenue leakage.
• Conduct audits and reconciliations of billing, rating and network systems to ensure accuracy.
• Collaborate with Systems and Network teams to assess data integrity and accuracy in revenue reporting.
• Implement key performance indicators (KPIs) to track revenue losses and improvements.
• Provide recommendations to improve billing accuracy and ensure all services are billed correctly.
• Ensure compliance with revenue recognition policies and regulatory requirements.

Process Improvement & Control Development:

• Establish fraud and revenue assurance frameworks, policies, and procedures aligned with industry best practices.
• Identify process gaps and implement control measures to mitigate risks and enhance revenue generation.
• Collaborate with cross-functional teams to improve fraud detection and revenue assurance methodologies.
• Automate monitoring and reporting processes to improve efficiency.

Key Requirements:

Qualifications & Experience:

• Minimum of 5 years of experience in fraud management or revenue assurance in the telecommunications or technology sector.
• Strong understanding of telecom billing, network operations and fraud risk controls.
• Experience with fraud detection and revenue assurance systems, analytics tools and data mining techniques.
• Knowledge of regulatory compliance and financial reporting standards.

Skills & Competencies:

• Analytical mindset with strong problem-solving abilities.
• Experience in forensic analysis, fraud risk management and financial audits.
• Proficiency in SQL, data analytics tools and telecom fraud detection systems.
• Strong communication skills, capable of presenting findings to executive management.
• High level of integrity, attention to detail and ability to work independently.
• Ability to work in a fast-paced environment and manage multiple priorities.

Why Join?

• Work in a dynamic and fast-growing telecommunications company.
• Be at the forefront of fraud prevention and revenue assurance innovation.
• Opportunity to collaborate with cross-functional teams and make a tangible business impact.
• Competitive remuneration and career growth opportunities