Fraud Prevention Team Lead

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Team Lead Fraud

Department: Fraud

Reporting to: Senior Fraud Manager

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. Our journey at Osiris Trading started with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of + talented and exceptional people at the forefront of the vast and competitive world.

Our expertise lies in marketing, customer service, and technology.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion, and superdrive will help us achieve our vision. As a Team Lead, you will be responsible for the smooth running and support of the Fraud Prevention Team.

What you'll be doing

As part of your role, your responsibilities will include:

1. Conduct imperative risk reviews of multiple high-risk factors the company faces, including transactional activity, customer behaviour, possible financial impact, trends, historic data, and metrics.
2. Liaise with external financial institutes and provide services to both internal and external parties of the company.
3. Oversee reviews deemed high risk.
4. Provide guidance and support to the team to improve service delivery with monthly analysis of KPIs.
5. Motivate and drive company policy and culture to perform.
6. Promote and practice transformational leadership.
7. Contribute to mitigating potential financial risk to the company.
8. Manage talent and performance within the team.
9. Oversee the daily operations of the Fraud Prevention team by performing trend analysis of shifts and handovers.
10. Build good working relationships and maintain high levels of communication with internal and external stakeholders.
11. Be the first point of contact for the team and other departments for any operational queries and issues.
12. Monitor the activity of incoming and outgoing payments, fraud trends, and act according to standard operating procedures.
13. Ensure all processes are reviewed and up-to-date per compliance requirements.
14. Conduct quality reviews, track performance of analysts, and identify areas for training.
15. Hold regular team meetings to share updates, gather feedback, and discuss process improvements.
16. Assist Fraud Prevention Manager in recruitment and onboarding of Fraud Prevention SMEs.
17. Assist with scheduling, leave requests, sickness reporting, and other operational duties.
18. Take ownership of any issues occurring during shifts and manage them effectively.
19. Escalate suspicious cases of Money Laundering to the MLRO and customer gameplay deviations to the Responsible Gambling Team.
20. Adhere to corporate-wide and team-specific policies, procedures, and guidelines.
21. Research and promote fraud prevention, risk, and compliance best practices.
22. Schedule, participate, present, and record keep in Fraud Prevention committee meetings.
23. Monitor and ensure system operational efficiency by creating workflows to remove administrative duplication.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

1. Minimum 4 years' experience in fraud prevention or a similar position.
2. Minimum 3 years experience in managing a fraud prevention or similar team.
3. Degree or Diploma.
4. Knowledge of online payment systems, regulations, understanding of KYC and financial crime.
5. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
6. Experience working collaboratively in cross-functional teams.
7. Expertise in managing multiple projects simultaneously.
8. Exceptional attention to detail.
9. Ability to adapt quickly to changing environments and priorities.

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

1. In-depth knowledge of sports betting markets, including odds calculation and market trends.
2. Previous experience in the online gaming or casino industry.
3. Familiarity with gambling regulations and compliance requirements.
4. Computer literacy and proficiency in Microsoft Office Suite.
5. Ability to use pivot tables and work with advanced statistical databases.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. These competencies are essential for all employees:

1. Adaptability
2. Ownership and accountability
3. Initiating action
4. Resilience
5. Team orientation
6. Integrity
7. Innovation

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:

1. Comprehensive learning and development programmes.
2. Innovative performance tools for regular feedback.
3. Employee Assistance programme with various benefits.

At Super Group, diversity is part of our DNA. With teams across 16 countries, we take equal opportunities seriously, championing a supportive, inclusive, and empowering environment. Here, your growth is supported and your contributions valued. Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment. This position requires trust and honesty and will involve a credit and criminal record check.

The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, you grant us permission to apply for these checks in a confidential manner.

If you do not hear from us within 2 weeks, please deem your application as unsuccessful.