Fraud Manager

Frogg Recruitment; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading recruitment agency seeks a Fraud Manager in Johannesburg to oversee the fraud function, manage investigations, and collaborate with stakeholders like SAPS and Legal. The role requires over 5 years of experience in fraud investigation, a Certified Fraud Examiner qualification, and strong analytical skills. The ideal candidate will drive fraud prevention strategies and lead a high-performing team.

Qualifications

• 5+ years leading fraud investigations in financial services or credit sectors.
• Proven experience with criminal justice processes.
• Willingness to travel extensively and hold a valid driver’s license.

Responsibilities

• Design and execute fraud prevention and detection strategies.
• Lead, coach, and develop a fraud team.
• Conduct and oversee field investigations across South Africa.
• Manage partnerships with SAPS and Legal.
• Drive data-informed decision-making.
• Train teams on fraud risks and controls.
• Manage fraud project budgets and execution.

Skills

Leadership in fraud investigations

Analytical skills

Reporting skills

Experience with SQL/Power BI

Stakeholder management

Communication skills

Education

Certified Fraud Examiner (CFE)

Tools

Excel

PowerPoint

Job description

Overview

Our Financial Services client seeks a Fraud Manager that can Lead the country-wide fraud function as a servant leader, owning the full consumer fraud risk lifecycle—from prevention frameworks and detection analytics to field investigations, case management, criminal proceedings, and remediation.

You will manage a team, set policy and priorities, and partner closely with Police, Legal, and Internal Audit to protect our customers, sales channels, and loan portfolio.

Minimum Requirements

• Certified Fraud Examiner (CFE) preferred,
• 5+ years leading fraud investigations – financial services / credit / retail lending advantageous.
• Proven experience working with SAPS and the criminal justice process.
• Strong analytics and reporting skills; advanced Excel and PowerPoint; experience with data/BI tools (e.g., SQL/Power BI) an advantage.
• Team leadership, stakeholder management, and project / budget management experience.
• Excellent written and verbal English; additional South African languages a plus.
• Willing to travel extensively for fieldwork; valid driver’s licence; high integrity and discretion.

Key Responsibilities

• Design and execute fraud prevention, detection, investigation, and mitigation strategies.
• Lead, coach, and develop a high-performing fraud team; prioritise caseload and resources.
• Conduct and oversee field investigations across South Africa; gather evidence and prepare dockets; support criminal proceedings.
• Build and maintain partnerships with SAPS, Legal, Internal Audit, and external stakeholders.
• Drive data-driven decision-making (dashboards, MI, root-cause analysis) and report on KPIs.
• Train business teams (incl. sales agents) on fraud risks, controls, and awareness.
• Manage projects, budgets, and operational execution for fraud initiatives.