Fraud Analyst

• Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers in order to detect and prevent fraud (this includes all fraud types).
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
• Ensure that laid down procedures are always followed.
• Investigate and resolve all customer disputes/cases within agreed timelines.
• Escalate and report all high risk/significant incidents to management immediately.
• All cases in the Case Management System must be actioned and kept up to date daily.

Requirements:

• A Relevant Diploma or Certificate in Fraud Risk Management.
• At least 2 to 3 years working experience in the Fraud Risk environment, especially in Call Centre and shifted environments.
• Good product knowledge of different banking products and services.

Key Skills: Microsoft Office, Risk Management, Financial Services, Customer Service, Fraud, Root Cause Analysis, Law Enforcement, Banking, Analysis Skills, Authentication, Qualitative Research Interviewing, ACH.