Franchise Service Consultant

Infinity Brands; Germiston; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the franchise sector is seeking a franchise consultant to support various brands and improve store profitability. The role involves compliance checks, training, financial oversight, and client relationship management. Ideal candidates will have a degree in business management and proven consulting experience.

Qualifications

• Proven experience as a field or service consultant.
• Strong analytical skills.
• Valid driver’s license and own vehicle.

Responsibilities

• Ensure franchise compliance and conduct store evaluations.
• Provide training and support to franchisees.
• Monitor financial performance and advise on recovery plans.

Skills

Analytical skills

Customer service

Education

Degree in business management or operations

Job description

A franchise consultant is the main contact point in an assigned market for supporting the franchise system of business of various organizations and brands. The ideal franchise consultant cultivates a team and works towards identifying a profitable franchise out of the many that apply. They help improve struggling stores (ICU & New stores), guide store checks, analyze finances, and support daily operations to make the store profitable and stable.

Key Performance Areas :

1. Store and franchise compliance
2. Reporting
3. Training and development
4. Client relationship management
5. Effective teamwork and self-management

Store and franchise compliance

• Ensure key processes and plans are in place through weekly store visits, evaluations, and data analysis.
• Adhere to the Site Visit Schedule. The respective FSC will visit each site on a 6-week cycle. A site visit report will be completed upon every visit.
• Ensure franchisees comply with brand standards.
• Roll out POS systems and maintain them.
• Regularly visit franchisees and ensure adherence to operational manual.
• Increase revenue in ICU stores.

Reporting

• Provide advice to increase store profitability and performance.
• Perform compliance audits to identify growth opportunities and improvements.
• Analyze product movement and suggest sales strategies.
• Log issues with external IT service providers.
• Document and report critical incidents and franchise issues.
• Report key data such as market trends, basket values, projected sales, and staff performance to the operations manager.

Training and development

• Prepare activities to improve store profitability through training and networking.
• Educate and train franchisees to ensure consistency and standard procedures.
• Provide on-site training as needed.
• Manage stock, follow up on back orders, evaluate top categories, and monitor stock levels.

Client relationship management

• Ensure competitiveness and build brand awareness.
• Support organizational initiatives for franchisee accountability and network consistency.
• Assist in resolving issues and maintaining IT equipment.
• Assist with management accounts, recruitment, and succession planning.

Effective teamwork and self-management

• Manage priorities to achieve all deliverables.
• Follow lawful instructions from management.
• Support team members and exemplify company values.
• Maintain clarity in judgment, critical thinking, and communication skills.

Financial oversight

• Check store finances for issues like cash flow, profits, or costs.
• Work with store managers to develop and implement financial recovery plans.
• Monitor financial performance, advise on budgeting, cost-saving, and revenue increase strategies.
• Collaborate with finance teams and store staff, and report progress regularly.

Requirements

• Proven experience as a field or service consultant.
• Experience in customer service.
• Knowledge of business processes and functions.
• Strong analytical skills.
• Valid driver’s license and own vehicle.
• Degree in business management or operations.

Additional Information

• Contract employment type.
• Experience in years (unspecified).
• Vacancy: 1.

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Service Consultant • Germiston, Gauteng, South Africa