Franchise Operations Manager

Medellin Gentlemen Groomers; Gauteng; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Join a fast-growing brand that empowers franchise owners and fosters a collaborative culture. In this Mid-Senior level role, you will drive operational excellence and support franchisees with your expertise and leadership. Be part of a team where your contribution matters and growth opportunities are endless.

Benefits

Endless growth and development opportunities

Vibrant and collaborative work culture

Qualifications

• 4+ years in franchise operations or multi-unit management.
• Proven track record of coaching business owners.
• Growth-oriented, adaptable mindset with a focus on results.

Responsibilities

• Champion operational excellence for franchise partners.
• Conduct regular site visits to optimize performance.
• Develop strategies for franchise growth and brand audits.

Skills

Data-driven decision-making

Stellar communication

Relationship-building

Financial acumen

Creative problem-solving

Job description

Direct message the job poster from Medellin Gentlemen GroomersWhat You'll Do : Champion Operational Excellence : Be the go-to person for franchise partners, helping them crush operational goals and stay on brand.Conduct regular site visits (or virtual check-ins) to ensure each location runs like a well-oiled machine.Analyze sales and operational data to spot trends, uncover opportunities, and troubleshoot challenges.Partner with franchisees to optimize performance, boost sales, and drive profitability.Coach & Mentor : Onboard new franchisees and provide them with killer training programs.Lead workshops and continuous learning sessions to elevate operations and customer experience.Tackle franchise challenges head-on, from operational hurdles to customer experience wins.Develop creative solutions and share best practices across the network.Brand Guardian : Ensure franchisees consistently deliver the vibe, quality, and experience customers expect.Conduct regular brand audits and help franchisees up their game.Growth Strategist : Collaborate with leadership to develop scalable strategies for franchise growth.Be a thought partner in shaping the future of the franchise network.What You'll Need : Experience & Expertise : 4+ years in franchise operations, multi-unit management, or retail leadership.Proven track record of coaching and influencing business owners to success.Skills to Impress : Data-driven decision-making with a knack for spotting trends.Stellar communication and relationship-building skills.Financial acumen — you know your P&Ls inside out.Creative problem-solving skills that drive results.Mindset : Growth-oriented, adaptable, and always thinking two steps ahead.Passionate about empowering entrepreneurs and building a winning culture.Why Join Us : Be part of a fast-growing, purpose-driven brand.Work with passionate and inspiring franchise owners.Endless growth and development opportunities.Vibrant, collaborative work culture where your ideas matter.Sound like you?Let's build something amazing together.

Apply now and be part of our success story.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustries : Personal Care Services