Franchise Manager (Polokwane Region)

The Legends Agency; Polokwane; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading quick-service restaurant brand seeks a Franchise Manager to support stores across the Limpopo region. This role involves coaching store teams to ensure compliance with brand standards, enhancing operational excellence, and achieving business targets. Ideal candidates will have extensive experience in multi-site retail operations, exceptional interpersonal skills, and a strong focus on customer service.

Qualifications

• 3+ years in retail or QSR operations, ideally in a multi-site support role.
• Strong understanding of customer service and brand standards.
• Excellent interpersonal and coaching skills.

Responsibilities

• Conduct regular store visits to assess operational compliance.
• Coach and mentor store managers to improve performance.
• Monitor sales KPIs and help stores achieve business targets.

Skills

Customer service

Coaching

Interpersonal skills

Operational compliance

Job description

Support and coach stores across Polokwane, Jane Furse, and Lebowakgomo
Operations & Retail

About Our Client
Our client is a nationally recognised quick-service restaurant brand with a strong footprint in South Africa. Known for their dynamic expansion and community focus, they're committed to delivering consistent customer experiences and operational excellence. This is an opportunity to join a company that values growth, innovation, and people development.

The Role: Franchise Manager
The Franchise Manager supports a group of stores within the Limpopo region, ensuring compliance with brand standards and operational targets. This role involves coaching store teams, resolving issues, and acting as the primary liaison between franchisees and the head office.

Key Responsibilities

• Conduct regular store visits to assess operational compliance
• Coach and mentor store managers to improve performance
• Monitor sales KPIs and help stores achieve business targets
• Assist with local marketing initiatives and store-level problem-solving
• Ensure brand consistency and customer experience standards are upheld
• Support the rollout of training, audits, and process improvements

About You

• 3+ years in retail or QSR operations, ideally in a multi-site support role
• Strong understanding of customer service and brand standards
• Excellent interpersonal and coaching skills
• Able to travel regularly within the region
• Resilient, adaptable, and hands-on

Desired Skills:

• QSR
• franchise