Franchise Manager (Polokwane Region)

The Legends Agency; Limpopo; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading quick-service restaurant brand in Limpopo is seeking a Franchise Manager to support its stores. The role involves coaching store teams, ensuring compliance with brand standards, and monitoring sales performance. Ideal candidates should have at least 3 years of experience in retail or QSR operations, excellent customer service skills, and the ability to travel regularly. This is an opportunity to grow within a company focused on innovation and people development.

Qualifications

• 3+ years in retail or QSR operations, ideally in a multi-site support role.
• Strong understanding of customer service and brand standards.
• Excellent interpersonal and coaching skills.

Responsibilities

• Conduct regular store visits to assess operational compliance.
• Coach and mentor store managers to improve performance.
• Monitor sales KPIs and help stores achieve business targets.
• Assist with local marketing initiatives and store-level problem-solving.
• Ensure brand consistency and customer experience standards are upheld.
• Support the rollout of training, audits, and process improvements.

Skills

Customer service understanding

Interpersonal skills

Coaching skills

Problem-solving

Adaptability

Job description

Support and coach stores across Polokwane, Jane Furse, and Lebowakgomo
Operations & Retail

About Our Client
Our client is a nationally recognised quick-service restaurant brand with a strong footprint in South Africa. Known for their dynamic expansion and community focus, they're committed to delivering consistent customer experiences and operational excellence. This is an opportunity to join a company that values growth, innovation, and people development.

The Role: Franchise Manager
The Franchise Manager supports a group of stores within the Limpopo region, ensuring compliance with brand standards and operational targets. This role involves coaching store teams, resolving issues, and acting as the primary liaison between franchisees andthe head office.

Key Responsibilities

• Conduct regular store visits to assess operational compliance

• Coach and mentor store managers to improve performance

• Monitor sales KPIs and help stores achieve business targets

• Assist with local marketing initiatives and store-level problem-solving

• Ensure brand consistency and customer experience standards are upheld

• Support the rollout of training, audits, and process improvements

About You

• 3+ years in retail or QSR operations, ideally in a multi-site support role

• Strong understanding of customer service and brand standards

• Excellent interpersonal and coaching skills

• Able to travel regularly within the region

• Resilient, adaptable, and hands-on