Franchise Compliance Controller

MBA-Exchange.com; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading South African online retailer is seeking a Franchise Compliance Controller to monitor and improve franchise and driver performance. The ideal candidate has at least 3 years in a client-facing operational role, strong project management skills, and proficiency in data analysis. This role requires attention to detail, effective communication, and the ability to train staff. Join a dynamic team focused on operational excellence and customer satisfaction.

Benefits

Flexible Total Remuneration Package

Dynamic work environment

Qualifications

• At least 3 years in a client-facing operational role.
• Experience in auditing SOP compliance.
• Operational delivery record.

Responsibilities

• Monitor franchise and driver performance.
• Train franchise staff on SOPs.
• Conduct regular audits for compliance.

Skills

Project management

Data analysis

Communication

Customer service understanding

Attention to detail

Education

Degree in process analysis and management

Tools

Microsoft Office

Job description

takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Kwa-Zulu Natal Team. We are a young, dynamic, hyper-growth company seeking smart, creative, and hardworking individuals with integrity. We offer a market-related, flexible Total Remuneration Package, a great work environment, and a challenging role for those eager to build something great.

Your responsibilities will include:

1. Monitor and report on franchise and driver performance and operational compliance in the field.
2. Gain understanding of operational levers affecting performance regionally and at the branch level.
3. Train and inform SOPs at franchise levels (Managers, Drivers), and identify non-compliance issues for escalation.
4. Assist in improving SOPs across the delivery network.
5. Maintain service levels according to SLAs and implement corrective measures within service hubs.
6. Monitor branch adherence to franchise agreements and KPIs.
7. Manage and improve weekly KPI performance at franchise level.
8. Conduct regular audits to assess performance and compliance.
9. Travel locally within the region and to regional branches as required.
10. Address key metrics related to driver growth, performance management, complaints, and customer satisfaction, providing weekly reports.

Attributes required:

• High energy, self-starter, initiative-driven, creative, adaptable.
• Strong project management and prioritization skills.
• Experience in auditing SOP compliance.
• Operational pragmatism and execution focus.
• Understanding of business technology.
• Hands-on field and operational experience.
• System and process orientation.
• Attention to detail with strategic vision.
• Customer service understanding.
• Comfort with change and collaborative engagement.
• Low ego, high delivery focus, effective networking skills.
• Strong organization and communication skills.

Qualifications and Experience:

• At least 3 years in a client-facing operational role.
• Degree or equivalent in process analysis and management.
• Data analysis and reporting skills.
• Proficiency in Microsoft Office.
• Proven operational delivery record.
• Experience managing outlets, hubs, or restaurants is advantageous.
• Experience in hospitality/retail franchise is advantageous.
• Training experience and IT savvy are advantageous.
• Field-based work experience.
• Excellent communication and interpersonal skills.
• Attention to detail and cross-functional coordination skills.
• Ability to analyze eCommerce metrics for improvement opportunities.

The Environment:

• Entrepreneurial, dynamic, customer-centric, fun, and ambitious.
• Focus on ownership, teamwork, solution creation, and openness to feedback.
• Low ego, high output, and a focus on execution.
• Passionate about our work and vision.
• Seeking an "Extra Ordinary Mind" who is smart, has integrity, and is hardworking.

If you meet these criteria, you are an "Extraordinary Mind"—join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.