Fragrance Advisor (Gateway)

The Prestige Cosmetics Group; Durban; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dynamic Fragrance Advisor to join their team in a vibrant retail environment. This role focuses on achieving sales targets, enhancing brand presence, and delivering exceptional client experiences. You will be responsible for driving sales through effective customer engagement, maintaining brand standards, and collaborating with colleagues to foster a supportive team atmosphere. If you have a passion for fragrances and a knack for building relationships, this is an exciting opportunity to grow your career in the beauty industry while making a significant impact on customer satisfaction and brand loyalty.

Qualifications

• Matric certificate is required for this role.
• Experience in retail and fragrance is essential.

Responsibilities

• Achieve monthly and annual sales targets while driving brand awareness.
• Uphold client experience standards and build customer loyalty.
• Collaborate with team members to support events and achieve budgets.

Skills

Customer Service

Sales Skills

Brand Management

Client Relationship Building

Education

Matric Certificate

Job description

Job title: Fragrance Advisor (Gateway)

Job Location: KwaZulu-Natal, Durban

Deadline: May 08, 2025

Key Responsibilities

ACHIEVE COUNTER SALES TARGETS

1. Achieve monthly and annual set budgets
2. Track counter and individual targets
3. Sell and drive sales in order to achieve targets
4. Assist in setting up and driving sales at Counter events
5. Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

1. Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
2. Monitor competitor activity
3. Know your in-store ranking
4. Ensure that stock is merchandised according to merchandising guidelines
5. Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
6. Ensure that counter hygiene standards are maintained according to brand standards at all times

Client Experience

1. Uphold and reinforce the Client experience standards
2. Build relationships and loyalty with clients
3. Drive increased customer database (attraction of NEW customers)

ADMINISTRATION

1. Complete daily tracking sheets and submit weekly to RDM
2. Complete all progress reports required and submit timeously
3. Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

1. Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
2. Support and assist new team members with onboarding and orientation
3. Build relationships with respective retailer to achieve key outputs

Requirements/Qualifications

1. Matric certificate
2. Previous retail and fragrance experience
3. Customer Service experience