Forklift Technician

Professional Resources Partners Pty Ltd; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job description

Job Responsibilities

• Work within the company's framework to consistently achieve above the Company KPIs with professionalism, ensuring internal and external customers are satisfied with the service levels.
• Ensure all new and used equipment are repaired, serviced, and assembled to agreed standards of quality, on time, and within budget.
• Handle all technical problems arising in the field or workshops, working directly with manufacturers to resolve issues promptly.
• Carry out all field product improvements or updates as instructed by manufacturers.
• Keep accurate timesheets and travel logs.
• Post completed jobs received from the Service Controller on the TomTom system once finished.
• Submit completed timesheets with WIP numbers, travel logs, and job cards daily via the Magnitude App or manual process.
• Identify any accident damage or abuse on contract machines, obtain photos, and diagnose the root cause.
• Maintain a tidy, well-equipped van and toolbox, and present oneself professionally in appearance and conduct.
• Report any bad driving or abuse of customer machines to the Contract Manager and customer immediately.
• Comply with all OSHACT requirements when working on customer sites.
• Participate in good people management practices, including maintaining a formal balanced scorecard and conducting performance reviews twice a year.
• Maintain health, safety, environmental, and company standards and policies.
• Follow the company code of conduct and policies.
• Adhere to risk management policies to protect company assets and personnel.
• Submit all claims (overtime, commission, standby) to the Service Controller for processing by the 5th of each month.
• Complete all quote request forms with part numbers and submit to Controllers or Contract Managers daily.
• Update load tests and service stickers; inform the Contract Manager or Controller if a load test or service is due.
• Record all battery voltages on job cards.
• Document all attachments with serial numbers, indicating if they are Cascade or Micron.
• Record tire wear, fork wear, and chain wear percentages on job cards.
• Send photos to the Service Controller or Contract Managers showing load test dates, stickers, last service stickers, and any abuse or negligence issues.
• Ensure all parts received and returns are documented, signed, and added to the job card when submitted.