Forensic analyst

Vodafone Group; Midrand; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Vodafone Group is seeking a Fraud Analyst to enhance fraud prevention efforts within corporate security operations. The role will involve analyzing data to detect fraud, managing fraud detection systems, and collaborating with various stakeholders. Ideal candidates will possess a Matric or NQF4 and relevant experience in fraud management within the telecommunications sector.

Benefits

Enticing incentive programs

Competitive benefit packages

Retirement funds

Medical aid benefits

Cell phone and data benefits

Fibre connection discounts

Exclusive staff discounts with partners

Qualifications

• 2-4 years in telecommunications industry with fraud management experience.
• Effective stakeholder communication and relationship management.
• Ability to work independently and in a team.

Responsibilities

• Manage fraud detection systems and procedures to mitigate economic losses.
• Analyze data to identify fraudulent activities and recommend preventative measures.
• Maintain relationships for sharing fraud intelligence.

Skills

Analytical

Investigative skills

Communication

Presentation

Interpersonal skills

Education

Matric or NQF4

Graduate in technology stream

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

The role is employable in corporate security ops. In an environment where analysing cases highlighted either by the fraud control system or other data points as potential fraud and prevent/ stop fraud from causing financial/ reputation damage to Vodacom SA. Should be willing to work standby, including night standby. This role requires good persuasive skills to get the required feedback on escalated cases Desktop analysis, read call records and establish interlinkages.

Your responsibilities will include:

• To manage the system effectively and efficiently with competency so that all flaws and irregularities are curtailed.
• Follow procedures to prevent and detect potential economic losses.
• To analyse data to identify fraud and recommend preventative measures - open fraud dockets when necessary.
• To maintain relations with internal and external sources with a view to sharing fraud intelligence.
• To react proactively to internal and external stakeholders.

Core competencies, knowledge, and experience:

• Online shop knowledge
• Fraud management knowledge
• Professional ethics
• Awareness of legislation
• Communication
• Presentation
• Interpersonal skills
• Assertive
• Maintain confidentiality
• Integrity
• Team player and ability to work independently
• Analytical
• Investigative skills
• Planning and organising
• Writing and reporting skills

The ideal candidate for this role will have:

• Matric or NQF4 (essential)
• Graduate in technology stream (desired)
• 2 – 4 years of experience in telecoms industry, should have worked on fraud management system, good knowledge of billing system (desired)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 8 July 2025.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.