Foreign Language Call Centre Agent

Flash Group; Upington; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a Foreign Language Call Centre Agent to join their dynamic team. In this role, you will provide exceptional customer service to clients speaking Amharic, Urdu, or Bengali, ensuring their queries are handled with care and professionalism. You will have the opportunity to showcase your bilingual skills while working in a supportive environment that values customer satisfaction. If you thrive in a fast-paced setting and are passionate about helping others, this position offers a fantastic chance to grow your career in the call centre industry.

Qualifications

• Must be bilingual, with fluency in Amharic and English.
• Fluency in additional languages such as Somali, Bengali, or Urdu is an advantage.

Responsibilities

• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Sell to customers and process orders accurately.

Skills

Fluency in Amharic

Fluency in English

Customer Service Skills

Multitasking

Telephone Etiquette

Education

Matric qualification

Tools

Computer Literacy

Job description

Flash

2023/11/28 Northern Suburbs (Cape)

Job Reference Number: FH-372

Department: GSSC

Business Unit:

Industry: Call Centre

Job Type: Permanent

Positions Available: 3

Salary: Market Related

We are looking for a Foreign Language Call Centre Agent in Bellville, Cape Town to provide customer service to clients who speak Urdu, Amharic, or Bengali.

Responsibilities

Job Description

• Handle and resolve customer complaints
• Provide customers with product and service information
• Effectively deal with job stress, angry callers, and upset customers
• Support and provide superior service via phones, e-mails, and faxes as a receiver and caller
• Answer calls professionally
• Respond to customer inquiries
• Enter and update customer information
• Process orders accurately
• Identify and escalate priority issues
• Sell to customers
• Route calls to appropriate resources
• Follow up on customer calls where necessary
• Complete attendance registers
• Meet commitments to customers
• Perform other duties as assigned by management

Job Requirements

Minimum Requirements:

• Matric qualification
• Must be bilingual, with fluency in Amharic and English
• Fluency in additional languages such as Somali, Bengali, or Urdu will be an advantage
• 6 months of Call Centre experience will be an advantage
• Must be computer literate

Attributes

• Ability to listen to customer queries and respond appropriately
• Excellent telephone etiquette
• Ability to handle irate customers
• Ability to multitask