FORECOURT SUPERVISOR - PIETERMARITZBURG

Red Cat Recruitment; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a dedicated Forecourt Supervisor to oversee operations at a busy fuel station in Pietermaritzburg. This role involves ensuring smooth day-to-day operations, training new staff, and maintaining high customer service standards. The ideal candidate will have strong supervisory skills, a valid driver’s license, and experience in a fuel station environment. Join a growing concern where your leadership will contribute to exceptional service delivery and operational efficiency. If you are passionate about customer service and have the relevant experience, this opportunity is perfect for you.

Qualifications

• 3+ years working experience at a fuel station.
• Valid driver’s license and own reliable vehicle required.

Responsibilities

• Maintain order and ensure smooth operations at the forecourt.
• Train new employees on forecourt duties and responsibilities.
• Manage Forecourt Customer Attendants and oversee operations.

Skills

Strong computer skills

Customer service skills

Supervisory skills

Education

Grade 12

Tools

MS Office

Point of Sale Software

Arch Software

Job description

RedCat Recruitment is seeking an experienced FORECOURT SUPERVISOR for a large growing concern, position based in Pietermaritzburg, KwaZulu-Natal.

REQUIREMENTS

1. Grade 12.
2. Valid driver’s license / own reliable vehicle.
3. Strong computer skills (MS Office, Email / Internet). Point of Sale and Arch Software experience!
4. 3+ yrs working experience at a fuel station / 2+yrs Supervisory experience advantageous!

RESPONSIBILITIES

1. Comply with any requests from group management and assist in whatever way possible with tasks outside of the ordinary day to day roles and responsibilities as reasonably requested.
2. Consistently maintain order and ensure smooth operations at the forecourt and service areas.
3. Ensure proper merchandising of products on the forecourt especially on the lubricant racks.
4. Work with the General Manager to assign daily / shift-based duties to FCA’s.
5. Ensure that customers are served efficiently, and their requests attended to politely.
6. Maintain a clean working environment, adhering to housekeeping and health and safety standards.
7. Represent the management when dealing with credit customers.
8. Confirming Local Purchase Order (LPO) details before commencing of fuelling.
9. Verify that invoice and credit card amount match the pump readings and invoice accordingly.
10. Train new employees on forecourt duties and responsibilities.
11. Represent, suggest and recommend improvements for forecourt customer attendant related matters.
12. Oversee all aspects of the forecourt.
13. Perform cash-ups, shift change overs, daily tank dipping and wet stock management.
14. Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline.
15. Ensure all forecourt equipment is properly maintained.
16. Professional handling of all customer queries or complaints.
17. Relaying of wet stock readings to management.
18. Alert Management to stock shrinkage immediately.
19. Cost control and administrative duties.
20. Advancing service excellence of Forecourt Customer Attendants and forecourt operations.

Salary package offered: To be discussed

PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.