Food & Beverage Supervisor

Accor; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in hospitality is seeking an enthusiastic Food & Beverage Supervisor to join their vibrant team in Cape Town. In this pivotal role, you will lead and inspire a dedicated team to deliver exceptional dining experiences. Your expertise in food and beverage trends, alongside your strong leadership and communication skills, will ensure that guests receive top-notch service. This role not only offers the chance to showcase your talents but also to grow within a supportive environment that values your contributions. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you!

Qualifications

• Proven supervisory experience in food and beverage, preferably in high-end hospitality.
• Knowledgeable about food, beverages, and industry trends.

Responsibilities

• Organizing and supervising shifts while ensuring proper staffing and standards.
• Maintaining visibility and engagement with guests and staff across outlets.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Education

Hospitality Qualification

Tools

POS Systems

Inventory Management Systems

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an enthusiastic and experienced Food & Beverage Supervisor to join our team in Cape Town, South Africa. As a key member of our hospitality organization, you will lead and inspire our food and beverage team to deliver exceptional dining experiences for our guests.

Responsibilities include:

• Organizing and supervising shifts, ensuring proper staffing and standards
• Maintaining visibility and engagement with guests and staff across outlets
• Having comprehensive knowledge of menus, beverage lists, and service standards
• Assisting with guest service, including menu and wine advice
• Addressing guest complaints promptly and escalating as necessary
• Ensuring cleanliness, safety, and hygiene in kitchens and back-of-house areas
• Overseeing food quality, presentation, and service delivery

Administration and stock control:

• Conducting stock takes and assisting with report preparation
• Supporting menu planning and inventory management
• Managing POS system accuracy and billing
• Handling shift cash-ups and financial reporting
• Ensuring compliance with licensing laws and regulations

Employee supervision:

• Preparing staff schedules, payroll, and workload distribution
• Organizing training and performance evaluations
• Maintaining professional appearance and enforcing discipline

Health & Safety:

• Reporting safety concerns and participating in safety training
• Ensuring safety protocols are followed and equipment maintained
• Managing hazards and incidents according to procedures

Systems & Procedures:

• Reporting system issues and suggesting improvements
• Adhering to brand standards and operational policies

Guest Service and Employee Relationships:

• Providing friendly, efficient service and anticipating guest needs
• Leading by example and fostering teamwork
• Being familiar with emergency procedures

Environmental and Social Responsibility:

• Participating in community and sustainability initiatives
• Managing energy use and waste reduction

General Duties:

• Performing additional tasks as requested by management
• Maintaining a professional appearance and high service standards

Qualifications:

• Proven supervisory experience in food and beverage, preferably in high-end hospitality
• Knowledgeable about food, beverages, and industry trends
• Strong leadership, organizational, and communication skills
• Ability to work under pressure and in various shifts
• Experience with inventory and POS systems
• Knowledge of food safety and hygiene standards
• Hospitality qualification is a plus