Food & Beverage Supervisor

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 167,000 - 279,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Ballito is seeking an experienced F&B Supervisor to oversee daily Restaurant, Bar, Room Service, Conferencing and Functions operations. You will focus on front-of-house supervision and guest service excellence while maintaining dignity and integrity expected by our brand.

Reporting as second-in-charge to the F&B Manager, you will lead by example, solve problems on the floor, and coordinate staff to deliver consistent, high-quality guest experiences in

Qualifications

• Matric
• Hospitality Qualification or Similar
• 1 - 2 Years proven Food and Beverage Supervisory experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Responsibilities

• Supervise and coordinate the daily activities for the Restaurant, Bar/s, Room Service, Conferencing and Functions at the Hotel.
• Focus on supervision and front-of-house operations.
• Second-in-charge to the F&B Manager and run F&B operations in their absence.

Skills

Problem Solving

Customer Service

Communication

Teamwork

Leadership

Education

Matric

Hospitality Qualification or Similar

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined
Description:
The F&B Supervisor is responsible for supervising and coordinating the daily activities for the Restaurant, Bar/s, Room Service, Conferencing and Functions at the Hotel. The position is primarily concerned with two main functional activities: supervision and front of house. The F&B Supervisor is second-in-charge to the F&B Manager and takes charge and runs the F&B operations in the absence of the F&B Manager.
Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 - 2 Years proven Food and Beverage Supervisory experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.