Food & Beverage Service Expert (Waiter) - Protea Hotel By Marriott Breakwater Lodge Waterfront

Premier Hotels & Resorts; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Food and Beverage Server to enhance guest experiences. In this role, you'll be responsible for serving food courses and beverages, ensuring that every guest feels valued and satisfied. You'll communicate effectively with the kitchen to manage orders and special requests, while maintaining a clean and organized work area. This position offers a fantastic opportunity to be part of a dynamic team that prioritizes exceptional service and guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to communicate effectively with kitchen staff.

Responsibilities

• Serve food and beverages to guests, ensuring high service standards.
• Communicate with kitchen regarding orders and guest needs.

Skills

Customer Service

Communication

Attention to Detail

Tools

MICROS System

Job description

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests.

Set tables according to type of event and service standards.

Answer questions on menu selections.

Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Record transaction in MICROS system at time of order.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Maintain cleanliness of work areas, china, glass, etc., throughout the day.

Complete closing duties, including restocking items, turning off lights, etc.

1. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.