Food & Beverage Operations Manager

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hospitality company is seeking an F&B Operations Manager to oversee operations in a vibrant environment. The ideal candidate will ensure high-quality service and financial performance while fostering staff development. Applicants must have 4+ years in food and beverage management within a 4/5-star hotel.

Qualifications

• Proven Food and Beverage management experience within a 4/5-star hotel (4+ years).
• Previous Restaurant Manager experience (4+ years).
• Strong emphasis on staff training and development.

Responsibilities

• Responsible for the smooth running of the F&B offering.
• Develop, innovate, and deliver a quality-driven product mix.
• Review working methods to ensure best practices for business growth.

Skills

Customer service orientation

Communication

Interpersonal skills

Leadership

Problem-solving

Attention to detail

Teamwork

Education

Matric

Hotel management diploma or equivalent

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions regarding our best employees also comes quickly, where we recognise talent and reward it promptly through promotions. We recruit based on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:

The F&B Operations Manager is responsible for the smooth running of the F&B offering. You will develop, innovate, and deliver a quality-driven product mix while maintaining strong financial returns. This involves reviewing all working methods to ensure best practices are followed, enabling business growth while delivering excellent guest service.

Minimum Requirements:

• Matric
• Hotel management diploma or equivalent
• Proven Food and Beverage management experience within a 4/5-star hotel (4+ years)
• Previous Restaurant Manager experience (4+ years)
• Hands-on problem-solving approach and ability to remain calm under pressure
• Customer service orientation with outstanding communication and active listening skills
• Ability to work independently and as part of a team
• Strong emphasis on staff training and development
• Effective communication with staff and hotel guests
• Honest and trustworthy attitude
• Great attention to detail
• Presentable, professional appearance, and well-spoken
• Team player who leads by example
• Proactive approach
• Excellent interpersonal skills
• Leadership qualities

Please note that relocation costs will be at your own expense if your application is successful and you reside outside the city where the hotel is located.