Food & Beverage Operations Manager

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic F&B Operations Manager to lead their team in delivering exceptional guest experiences. This role is pivotal in innovating and maintaining high-quality food and beverage offerings while ensuring strong financial performance. The ideal candidate will thrive in a collaborative environment, where respect and appreciation for staff are paramount. If you're passionate about hospitality and have a proven track record in management, this is your chance to make a significant impact in a forward-thinking company.

Qualifications

• 4+ years in Food and Beverage management in a 4/5-star hotel.
• Strong focus on staff training and development.

Responsibilities

• Oversee smooth operations of F&B offerings.
• Develop and deliver quality-driven product mix.

Skills

Food and Beverage Management

Customer Service

Leadership

Problem Solving

Communication

Education

Matric

Hotel Management Diploma

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful, and secure. Imagine a company where managers don’t manage managers; we are all simply doers.

Making decisions regarding our best employees also comes quickly, where we recognize talent and reward it promptly through promotions. We don’t need to or want to wait for approval. We recruit based on experience but promote based on values — the core of which is rigor, disciplined thought, and disciplined action.

Description:

The F&B Operations Manager is responsible for the smooth running of the F&B offerings. You will develop, innovate, and deliver a quality-driven product mix while maintaining strong financial returns. This role involves reviewing working methods and ensuring best practices are adopted to grow our business and deliver excellent guest service.

Minimum Requirements:

• Matric
• Hotel management diploma or equivalent
• Proven Food and Beverage management experience within a 4/5-star hotel (4 years+)
• Previous Restaurant Manager experience (4 years+)
• Hands-on problem-solving approach and ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team and independently
• Strong emphasis on staff training and development
• Effective communication with staff and hotel guests
• Honest and trustworthy approach
• Great attention to detail
• Presentable and professional appearance, well-spoken
• Team player who leads by example
• Proactive approach
• Excellent interpersonal and leadership skills

Please note that relocation costs will be your own expense if your application is successful and you reside outside the city where the hotel is located.