Food & Beverage Manager

Dream Hotels and Resorts; Durban; On-site; ZAR 250,000 - 450,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Manager to lead operations at a premier lodge. This role is pivotal in ensuring exceptional guest experiences and financial success through effective management of food and beverage services. The ideal candidate will possess a strong background in hospitality management, with a focus on customer satisfaction and operational excellence. You will be responsible for maintaining high service standards, managing staff training, and implementing cost control measures. If you are passionate about delivering outstanding service and have a proven track record in the hospitality sector, this is the perfect opportunity for you.

Qualifications

• 5 years of management experience in food and beverage operations.
• Proficiency in relevant software and tools for effective management.

Responsibilities

• Oversee food and beverage operations ensuring high service standards.
• Manage stock, budgets, and ensure adherence to health and safety measures.

Skills

Food and Beverage Management

Customer Service

Staff Training

Cost Control

Problem Solving

Education

Tertiary Qualification in Hospitality

Tools

MS Office

Restaurant Management Software

POS Systems

Job description

We are on the hunt for a talented F&B Manager to step in and step up. As the Food & Beverage Manager you will be responsible for overseeing and managing all aspects of the food and beverage operations within Jozini Tiger Lodge. This position is critical to the effective operations & efficient execution of the food and beverage offering at Jozini, with key drivers of customer satisfaction and financial success.

Key responsibilities :

• Food and Beverage Operations - Ensure that waiters, room service staff, and barmen are always correctly and smartly dressed, offering professional and courteous service, while maintaining clean and well-kept restaurants and cloakrooms, and ensuring prompt, standards-compliant room service orders and impeccable table appointments, including flower arrangements
• Stock Management - Ensure profit margins and cost control through effective systems, accurate forecasting, proper stock management, adherence to procedures, timely budgeting, and implementation of industry trends.
• Management - Participate in meal preparations, check duty rosters, maintain guest and staff interactions, approve requisitions, oversee F&B policies, handle complaints, design menus, ensure F&B security, adhere to health and safety measures, and perform additional duties as assigned.
• Learning and Development - Ensure the best-qualified person fills vacancies, preferably through internal promotion, identify and address training needs, conduct regular on-the-job training, and ensure staff are trained in health and safety measures.
• Customer Service - Ensure service quality meets company standards by addressing customer needs and resolving complaints proactively

Must have :

• Preferably related tertiary qualification
• Proven food and beverage management experience in a large hotel
• 5 years’ experience at the Management Level
• Proficiency in MS Office (Word, Excel & Outlook), Restaurant management software, POS
• Preferably HTI with Plus Point, Plus Central, Nebula, and Apex