Food and Beverage Manager

Dream Resorts; Stanger / KwaDukuza; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Zimbali Lodge seeks a Food and Beverage Lead to enhance guest dining experiences in a vibrant resort setting. Ideal candidates should possess strong leadership and management skills, a solid background in food and beverage operations, and a passion for hospitality. You'll oversee menu planning, financial management, and team training. This role is pivotal in maintaining service excellence and ensuring guest satisfaction while adhering to safety and quality standards.

Qualifications

• Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.
• Proficiency in MS Office, POS, and restaurant management software.

Responsibilities

• Lead and motivate food and beverage service teams to provide excellent customer service.
• Develop and manage budgets; analyze financial reports.
• Coordinate food and beverage services for events and ensure compliance with health standards.

Skills

Leadership

Customer Service

Financial Management

Inventory Management

Menu Planning

Education

Diploma or Degree in Hospitality Management

Tools

MS Office

Restaurant management software

POS

Job description

Job Overview

Zimbali Lodge, a 4-star resort located just 5 minutes' drive from Ballito, is seeking a Food and Beverage Lead to join our team. As the leader of our food and beverage operations, you will play a crucial role in ensuring our guests have a phenomenal dining experience. This position is ideal for someone with a passion for the hospitality industry, exceptional management skills, and a drive to continuously improve our offerings.

Company Overview

Zimbali Lodge is one of the newest additions to Dream Hotels & Resorts, a mixed-use accommodation group focused on making a positive impact in the community. At Dream Hotels & Resorts, our team is guided by 8 core values that prioritise sustainability, trust, dynamism, excellence, joy, diversity, integrity, and creativity. We strive to create a joyful work environment that connects people with our surroundings and each other.

Key Responsibilities

• Menu Planning and Development: Collaborate with chefs and culinary team to create menus that align with our establishment's concept, meet budgetary requirements, and comply with food safety regulations.
• Purchasing and Inventory Management: Source and purchase food, beverages, and supplies, negotiate with vendors, manage inventory levels, and ensure cost-effective purchasing practises while maintaining quality standards.
• Team Management: Recruit, train, schedule, lead, and motivate food and beverage service team members, including waiters, bartenders, kitchen teams, and other personnel, to provide excellent customer service.
• Customer Service: Ensure high standards of customer service are maintained by interacting with guests, addressing feedback and complaints, and resolving any issues that may arise during service.
• Quality Control and Compliance: Monitor food preparation, presentation, and service to ensure quality and consistency, as well as compliance with health, safety, and sanitation regulations.
• Financial Management: Develop and manage budgets, analyse financial reports, track expenses, and implement cost-control measures to maximise profitability and achieve financial targets.
• Event Planning and Catering: Coordinate and oversee food and beverage services for events, conferences, weddings, and other special occasions, ensuring that client expectations are met and that events run smoothly.
• Marketing and Promotions: Collaborate with the Resort Custodian, marketing and sales team to develop strategies to promote food and beverage offerings, drive sales, attract customers, and enhance the overall dining experience.
• Vendor and Supplier Relations: Build and maintain relationships with food and beverage suppliers, negotiate contracts, monitor performance, and seek opportunities for partnerships that benefit the establishment.
• Trends and Innovation: Stay informed about industry trends, new technologies, and innovations in food and beverage service to continuously improve offerings, stay competitive, and meet customer preferences.
  
  

Requirements

• Diploma or Degree in Hospitality Management or related field.
• Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.
• Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex.