Food and Beverage Manager

Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations, and food and beverage service in the casino operations), with specific regard to :

• Achieving profitability in specific outlets
• Improving standards of operation
• Facilities and product maintenance and enhancement
• Ensuring all F&B operational efforts on the casino floor align with the F&B strategy and objectives

Minimum requirements (Education and Experience)

• 3 Year Hotel School Diploma or equivalent National Qualification at Diploma level
• 9-10 years in the food and beverage industry, with at least 5 years at a management level

Scope and limits of the job

Manages multiple teams serving guests visiting the business unit. Responsible for preparing and controlling a budget for multiple food, beverage, and conferencing outlets within the unit.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with aids)
• Physically able to move operating equipment
• Open to performing similar functions in alternative outlets due to operational needs

Duties and responsibilities include:

F&B Strategic Planning

• Understand and align with the Group F&B strategy
• Develop strategic objectives for the unit’s F&B deliverables
• Facilitate project management and milestone achievement of F&B deliverables
• Analyze and benchmark F&B products against leading trends
• Identify and explore new F&B opportunities for the property
• Conduct risk analyses regarding short-term profit margins and long-term sustainability
• Delegation of authority and accountability at all levels
• Communicate with internal and external stakeholders
• Manage resources and marketing plans
• Align strategies with transformation targets (EE, SD, procurement, BBBEE)
• Set revenue targets and develop business action plans and promotions
• Leverage supplier relationships for promotional activities

Product Development

• Conduct competitor analysis including pricing
• Analyze product performance and identify gaps
• Recommend product rationalization and enhancements
• Budget and oversee project implementation
• Measure ROI and share successes

F&B Standards & Governance

• Oversee standards and processes at the unit level
• Integrate group standards and ensure legislative compliance
• Implement control measures to mitigate financial risks
• Conduct regular compliance walkabouts
• Promote waste management and collaborate with internal departments to address risks

People Management and Development

• Lead and motivate staff, promote positive relationships
• Ensure effective communication and employee engagement
• Identify training and development needs
• Recruit and build talent pipeline
• Manage performance and employee relations
• Oversee Capex, cost management, and recipe accuracy

F&B Promotions & Marketing

• Coordinate with marketing for promotions and events
• Develop promotional collateral and analyze promotional ROI

Reporting

• Consolidate financial reports, track salary costs, absenteeism, productivity, and sales targets

Customer Relationship Management

• Develop customer value propositions, handle escalations, and engage with VIP guests

Stakeholder Relationship Management

• Participate in meetings, communicate objectives and standards, and provide operational feedback

Planning

• Plan activities to meet business targets and optimize customer spending

Decision Making

• Apply business acumen, monitor environment, and make informed decisions

Problem Solving

• Address operational issues, improve systems, and resolve customer complaints

Core Behavioral Competencies

• Motivation, decision-making, training, analysis, review, development, resource control, and financial management