Food & Amp; Beverage Supervisor (Port Elizabeth)

Sun International; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Food and Beverage Supervisor to oversee service delivery and team management within a vibrant hospitality environment. The ideal candidate will possess a Food and Beverage Management Certificate and have 3-4 years of relevant experience, ensuring high standards are met while enhancing customer satisfaction.

Qualifications

• 3-4 years in the food and beverage industry.
• Experience in banqueting, in-room dining; and/or restaurant operations.
• Ability to manage stock control and operating equipment.

Responsibilities

• Supervise daily food and beverage service.
• Manage staff scheduling and interactions with clients.
• Monitor health, safety, hygiene standards and customer service.

Skills

Food & Beverage Costing

Problem-Solving

Customer Service

Team Co-operation

Education

Food and Beverage Management Certificate

Diploma in Food and Beverage Management

Matric / Grade 12

Tools

Micros

Opera

Job description

Job Location : Eastern Cape, Port Elizabeth Deadline : August 04, 2025 Quick Recommended Links

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Description

Job Purpose :

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards

Requirements

Education :

• Matric / Grade 12
• Food and Beverage Management Certificate or Hospitality Management Certificate or Diploma in Food and Beverage Management or Hospitality Management

Experience :

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations

Work conditions and special requirements :

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Core behavioral competencies
• Collecting Information
• Team Co-operation
• Verbally Informing
• Supervising
• Dealing with Customers
• Problem-Solving
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Set-up requirements
• Function sheets (if relevant)
• OE use & storage
• Team Planning
• Stock control
• Micros / Opera is preferred

Key Performance Areas :

• Shift Supervision :
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance / functioning of equipment and systems for the outlet Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet Cash-ups at the end of the shift
• Monitor service offering / products and pricing within F&B
• Make recommendations of improvements to the product and service offering
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets
• Monitor customer service standards and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the area
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct
• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance / functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved Monitors and reports on functions
• Provide input into the post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision :

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews, and development
• Assist in providing resources and removing obstacles to performance Onboarding of new staff members
• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Deliver Customer Experience :

• Monitor service standards and staff : guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any guest special requests, queries or complaints
• Shift handover ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

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Food Beverage Supervisor • Port Elizabeth, ZA