FOH Manager | Yzerfontein | Hospitality Venue

FOH Manager | Yzerfontein | Hospitality Venue

Seeking a highly organized and customer-oriented FOH MANAGER | RECEPTIONIST to oversee the daily operations of the front of house team. The preferred applicant must possess exceptional communication skills with strong leadership and problem-solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from the initial inquiry, check-in to check-out.

The venue: Nestled in the picturesque coastal town of Yzerfontein, this venue is renowned for its stunning beachfront location, warm hospitality, and exceptional experiences. Offering a blend of rustic charm and modern elegance, it hosts a variety of events, from weddings and private celebrations to corporate gatherings. This is a unique opportunity to lead a talented team in an inspiring environment where the beauty of nature meets outstanding service.

Key Responsibilities

1. Oversee front desk operations to ensure efficiency and excellent customer service.
2. Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.
3. Maintain front office policies and procedures to ensure efficient and effective operations.
4. Handle guest reservations and check-ins/check-outs accurately and promptly.
5. Address guest inquiries, complaints, and requests to ensure satisfaction.
6. Maintain precise records of guest information and financial transactions.
7. Prepare daily reports and analyze data to identify trends and areas for improvement.
8. Manage inventory of office and guest supplies, ordering as necessary.
9. Ensure the front desk area is clean, organized, and presentable at all times.
10. Train, coach, and motivate housekeeping staff to provide excellent customer service.

Key Qualifications and Skills:

1. Excellent communication and interpersonal skills, both written and verbal
2. Strong leadership and problem-solving skills
3. Capability to manage multiple assignments and deadlines with effective prioritization
4. Knowledge of computer systems, including Microsoft Office
5. Knowledge of Nights Bridge Property Management system will be an advantage
6. Positive attitude, excellent work ethic, and ability to adapt to change
7. Strong attention to detail and ability to maintain confidentiality
8. Capacity to work non-traditional schedules, such as weekends and holidays

Start: ASAP

Salary: within the market, with accommodation possibility and other benefits

To apply for FOH Manager | Yzerfontein | Hospitality Venue, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.