FNB Community Advisor DHA

FirstRand Bank India; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FirstRand Bank India seeks a customer-focused professional in Cape Town to deliver an exceptional experience by understanding needs, offering tailored products, and directing customers to suitable channels. This 12-month fixed-term contract emphasizes relationship building and compliant, accurate service delivery.

The ideal candidate will communicate clearly, educate customers on banking platforms, recognize sales opportunities, and maintain up-to-date product knowledge while supporting cost

Qualifications

• Excellent customer-facing skills and relationship-building abilities.
• Ability to identify sales opportunities and guide customers toward digital channels.
• Strong communication, empathy, and problem-solving in a regulated environment.

Responsibilities

• Build and maintain relationships with clients to understand needs.
• Guide customers to the most appropriate service channels and self-service options.
• Ensure adherence to policies, processes and risk controls.

Skills

Customer service

Sales opportunities

Communication skills

Regulatory awareness

Digital self-service guidance

Relationship building

Attention to detail

Education

NQF Level 5 Certificate in Banking or related fields

Job description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Welcome to FNB , the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12 Month Fixed Term Contract (Department of Home Affairs Initiative)

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Qualification & Experience Requirement

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

11/09/26

FirstRand Bank India is a Mumbai‑based licensed financial services provider, offering comprehensive banking solutions for clients engaged in the Indo‑African corridor since 2009.

Banking Credit Intermediation Financial Services

Company size 51–200 employees

Company type Privately held Founded 2008

Total funding 0

Momentum

Team growth

57 employees on LinkedIn

Jan 23 Jan 26

Employee experience

What it’s like inside

4.0

41 reviews

97% would recommend

Culture & values

Culture & values 4.2

Work-life balance

Work-life balance 3.8

Career opportunities

Career opportunities 4.1

Compensation & benefits 4.2

Capital

Funding history

Footprint

Where they work

101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN

Apply For This Role

Company FirstRand Bank India

Location Cape Town, Western Cape, South Africa