FNB Community Advisor Alternative Channels-2

Fnbnamibia; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

FirstRand Group seeks a customer-focused advisor to deliver exceptional service, guiding clients to digital/self-service options and supporting portfolio growth. The role emphasizes accurate execution within a regulated financial services environment, with shift-based work and opportunities to develop relationships in a dynamic team.

The position requires 1–3 years in customer-facing roles, Grade 12/NQF4 or higher, and a proactive, results-driven attitude.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred: NQF Level 5 certificate in Banking, Business Administration, Customer Service, or related FAIS.
• 1–3 years of experience in customer-facing environments within financial services.
• Ideal candidate: Excellent communication and relationship-building skills; Confidence in guiding customers toward digital and Self-Service solutions; Ability to identify sales opportunities and support portfolio growth; High levels of accuracy, discipline, and adherence to process; Strong organising, planning, and time-management capability; Commitment to delivering consistent, exceptional service.

Responsibilities

• Deliver exceptional customer experience by understanding needs and directing customers to the most suitable service channels (including eChannels and self-service).
• Guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.

Skills

Customer focus

Digital & self-service guidance

Sales opportunity spotting

Attention to detail

Time management

Service excellence

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin/Customer Service

Job description

Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Hello Future FNB Community Advisor Alternative Channel Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Must work on a shift structure.

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 14/09/26

We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.