FNB Community Advisor Alternative Channels

RMB; Durban; On-site; ZAR 594,000 - 616,000; Part time

Benefits offered by this job

Personal and professional growth

Local brand ambassador impact

Job summary

FNB is seeking a Community Advisor for the Durban area on a 12-month hourly-rate contract at our Alternative Channel. The role focuses on delivering exceptional customer experiences by understanding customer needs, guiding clients to suitable service channels, and promoting self-service solutions.

You will build relationships, communicate clearly, and ensure processes align with banking policies. The position offers local market impact and opportunities for growth within an inclusive, supportive

Qualifications

• Minimum qualification: Grade 12/NQF Level 4; Preferred: NQF Level 5 certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery or client support within financial services
• Ability to guide customers toward digital and self-service solutions while maintaining accuracy and compliance

Responsibilities

• Build and maintain strong relationships with clients.
• Provide tailored product solutions and excellent customer experience.
• Educate customers on correct banking platforms aligned with their needs and self-service options.
• Ensure compliance with rules and processes and maintain attention to detail.

Skills

Customer service

Sales skills

Communication

Relationship building

Self-service guidance

Education

Grade 12

FAIS certificate

Job description

## FNB Community Advisor Alternative ChannelsApply: Durban: Part time: Posted Today: End Date: October 14, 2026 (7 days left to apply): R54216# **Job Description**To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.**Hello Future FNB Community Advisor Alternative Channel** Welcome to **FNB**, the home of the **#changeables**. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in **FNB Points of Presence (POP)**, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself. **Please note that this is a 12-Month Hourly Rate Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)** **Are you someone who can:** * Build and maintain strong relationships with clients.* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.* Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.* Ensure compliance with rules and processes and has attention to detail.* Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times.* Analyse customer data and recommend tailored solutions.* Achieve sales results by providing contextual and integrated financial solutions to customers.* Conduct yourself in an ethical manner.* Takes accountability for own performance, personal and career development.* Show empathy with customers.* Stay updated on industry trends and product knowledge.* Willing to work on a shift structure **Qualification & Experience Requirement*** **Minimum Qualification: Grade 12/ NQF Level** 4* **Preferred Qualification: NQF Level 5** Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* **1–3 years of experienc**e in customer‐facing environments, service delivery, or client support within financial services **You will be an ideal candidate if you possess the following:*** Excellent communication and relationship‐building skills and an ability to engage diverse customer needs* Confidence in guiding customers toward digital and Self‐Service solutions* Ability to identify sales opportunities and support portfolio growth* High levels of accuracy, discipline, and adherence to process* Strong organising, planning, and time‐management capability* Commitment to delivering consistent, exceptional service **You will have access to:*** Opportunities to build relationships as part of a dynamic team.* A challenging working environment* Personal and professional growth* Opportunities to have an impact in a local market as a brand ambassador. **You can be a match if you are:*** Customer Centric.* Enjoy solving problems.* Persuasive selling skills* Able to understand rules in a regulated environment.* Agile and Flexible* Strong communication and interpersonal skills* Have a results-driven attitude with a passion for exceeding targets.* Have excellent Organisational skills and attention to detail. **Apply now** if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.