FNB Community Advisor

FirstRand Bank Limited; Polokwane; On-site; ZAR 250,000 - 350,000; Full time

Job summary

FirstRand Bank Limited is seeking a customer-focused individual for a role dedicated to providing excellent service and managing customer accounts. The position aims to enhance client relationships while ensuring compliance with governance and achieving sales targets. The ideal candidate will have strong sales management skills and a commitment to customer satisfaction.

Qualifications

• Understanding customer needs and processing requests promptly.
• Prior experience in tracking sales activities and achieving targets.

Responsibilities

• Achieve net profit growth and deliver exceptional customer experience.
• Manage migration of accounts and grow the active customer base.
• Ensure compliance with governance and audit requirements.

Skills

Customer service

Sales management

Relationship management

Administration

Job description

Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13 / 11 / 24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.