FNB Community Advisor

FirstRand Bank; Johannesburg; On-site; ZAR 83,000 - 165,000; Part time

Benefits offered by this job

Digital enablement exposure

Ongoing learning and development

Branch team collaboration

Customer facing role

Job summary

FirstRand Bank is seeking a Community Advisor to deliver prompt, customer‑centric service in our branch network. You will understand customer needs, process requests, and support self‑service migration while contributing to sales and service targets.

The role focuses on frontline execution, governance adherence, and continuous personal development within a collaborative environment. The 12‑month hourly contract operates within our POP network to drive customer delight.

Qualifications

• Minimum Grade 12 or equivalent
• Preferred FAIS-recognized certificate in related fields
• 1–3 years in customer-facing roles within financial services

Responsibilities

• Serve customers promptly and professionally in branch settings
• Support sales and service delivery aligned to standards
• Assist customers with digital/self-service options and transactions
• Maintain accurate administration and reporting of daily activities
• Ensure compliance with governance and audit requirements

Skills

Customer service

Communication

Sales awareness

Digital channels

Time management

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking/Business Admin

Job description

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Hello Future Community Advisor

Welcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB's standards.

Now's the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB's Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

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Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer‑facing environments, service delivery, or client support within financial services

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You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

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You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

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You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

Important Closing Date Note

16/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other pa