FNB Community Advisor

firstrand; Fetakgomo Local Municipality; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer service and drive sales growth. In this role, you'll be at the forefront of delivering exceptional experiences to clients while managing account transitions to self-service. Your contributions will directly influence the company's success as you work to maximize client relationships and achieve sales targets. Join a recognized leader in banking, where your efforts will not only support business objectives but also make a meaningful impact in the community. If you're passionate about customer service and sales, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills to understand and meet client needs.
• Strong sales management to achieve profit growth and sales targets.

Responsibilities

• Provide exceptional customer service and manage account migrations.
• Track sales activities and ensure compliance with regulations.

Skills

Customer Service

Sales Management

Administration

Compliance

Relationship Management

Job description

Time left to apply: End Date: May 7, 2025 (4 days left to apply)

Job requisition id: R32242

Job Description

To provide customers with excellent service by ensuring they are served promptly, understanding their needs, and processing their requests.

• Achieve net profit growth for the business
• Deliver an exceptional customer experience according to the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Grow the active customer account base to increase the client base
• Maximize cross-sell opportunities and strengthen client relationships
• Track, control, and influence sales activities to achieve sales targets
• Provide efficient administration through careful planning, reporting, and updating related information
• Ensure compliance with legislative and audit requirements
• Check all transactions daily to ensure timely closure of new business applications
• Improve sales and service efficiencies through monitoring activities
• Follow procedures outlined in the Golden Rules
• Provide accurate sales and service statistics
• Manage personal development to enhance competencies

Job Details

Note: Applications will not be accepted after the closing date. Please submit your application before May 7, 2025.

All appointments will align with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if a suitable role arises.

If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers, offering banking, insurance, savings, investment products, and digital solutions to navigate everyday challenges and opportunities. Recognized as the strongest banking brand in the world in 2023 by Brand Finance, FNB provides numerous opportunities for a rewarding career, especially if you aim to make a meaningful difference in people's lives.