FNB Community Advisor

firstrand; Bela-Bela; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading financial institution in Limpopo seeks to enhance customer service by providing prompt assistance and understanding customer needs. The role focuses on achieving profit growth, managing account migrations, and maximizing cross-sell opportunities, ensuring compliance and efficient service delivery.

Responsibilities

• Achieve net profit growth for the business.
• Deliver an exceptional customer experience aligned with the Balanced Scorecard standards.
• Manage the migration of accounts from transactional to Self Service.

Job description

Time left to apply: End Date: May 23, 2025 (3 days left to apply)

Job Requisition ID: R34026

Job Description

To provide customers with excellent service by ensuring prompt assistance, understanding their needs, and processing their requests.

Key Responsibilities

• Achieve net profit growth for the business.
• Deliver an exceptional customer experience aligned with the Balanced Scorecard standards.
• Manage the migration of accounts from transactional to Self Service.
• Grow the active customer account base to expand the client base.
• Maximise cross-sell opportunities and strengthen client relationships.
• Track, control, and influence sales activities to meet sales targets.
• Provide efficient administrative services through careful planning, reporting, and updating related information.
• Ensure compliance with legislative and audit requirements.
• Check all transactions daily to ensure timely closure of new business applications.
• Increase sales and service efficiencies through effective sales and service activity management.
• Follow procedures and processes as per the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Enhance personal competencies through self-development.

Job Details

Please note that applications will not be accepted after May 23, 2025. Kindly submit your application before the deadline.

All appointments will adhere to FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to disclose disability information voluntarily; this information will be kept confidential unless disclosure is legally required.

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if a suitable role arises.

If you have any queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers, offering a range of services including insurance, savings, investments, and digital solutions to navigate everyday challenges. Recognized globally, FNB has received multiple awards, including the Strongest Banking Brand in the World in 2023. Join us to build an exciting and rewarding career and make a meaningful impact on people's lives.