(fluent German & English) Lead Verification Support Agent (South Africa, remote)

SupportYourApp; Pretoria; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading support service company in South Africa is seeking a Lead Verification Support Agent to engage with leads and confirm their interest. Candidates must be fluent in German and English, and have experience in customer service or marketing. This role offers a fully remote position with a fixed schedule and opportunities for growth, working within a diverse multinational team.

Benefits

Fixed schedule: 5 days per week, 4 PM - 12 AM CET

Opportunity to work fully remotely

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Responsive management interested in your growth

Qualifications

• C1 level proficiency in both German and English required.
• Previous experience in customer service or marketing needed.
• Experience in lead communication and follow-ups preferred.

Responsibilities

• Contact leads to confirm interest and forward inquiries.
• Accurately update and categorize leads in the system.
• Handle sensitive information securely and apply customer happiness practices.

Skills

Fluent German

Fluent English

Customer Service Experience

Organizational Skills

Attention to Detail

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Contacting submitted leads to confirm their interest
• Forwarding qualified inquiries to the appropriate retailer
• Accurately update and categorize leads in the system
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
  
  

What you need to succeed in this role:

• Fluent German and English (C1 written and spoken for both languages is a must)
• Previous experience in Customer Service or Marketing
• Hands-on experience communicating with and following up on leads
• Attentive to details
• Strong administrative and organizational skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Will be a great plus:

• Previous experience working with a luxury brand
  
  

Benefits and Perks:

• Fixed schedule: 5 days per week, 4 PM - 12 AM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.