(Fluent English) Technical Support Consultant (South Africa)

Supportyourapp; Durban; Remote; USD 24,000 - 36,000; Full time

Job summary

A global leader in outsourced customer support, SupportYourApp is looking for a Technical Support Consultant to provide exceptional customer service in a remote, inclusive environment. The role involves interacting with clients, resolving technical issues, and ensuring customer satisfaction. Ideal candidates will possess strong technical skills, excellent English proficiency, and a positive attitude.

Benefits

Flexible schedule

Remote work opportunity

Paid intensive training

Work-life balance

Bonuses for referring friends

Qualifications

• Excellent English skills (C1 level).
• Experience in customer and technical support.
• Understanding of Windows, MacOS, iOS, Android.

Responsibilities

• Provide exceptional customer support via calls, chats, and emails.
• Build positive, long-lasting relationships with customers.
• Stay up-to-date with cutting-edge technology.

Skills

Customer Support

Technical Support

Communication

Problem Solving

Technical Understanding

Education

C1 English proficiency

Tools

CRM systems

Job description

Fluent English) Technical Support Consultant (South Africa)

Join our team as a Technical Support Consultant and thrive in a multicultural, multilingual environment while working from home.

What you will do:

1. Provide exceptional customer support via calls, chats, and emails.
2. Build positive, long-lasting relationships with customers.
3. Meet team KPIs.
4. Stay up-to-date with cutting-edge technology.
5. Securely handle customers' sensitive information.
6. Apply customer happiness practices.
7. Maintain knowledge of our client's products and services.
8. Communicate with developers and other departments of various IT companies.

What you need to succeed:

• Excellent English skills (at least C1 in both spoken and written).
• Experience in customer and technical support.
• Experience providing technical support via phone calls.
• Understanding of Windows, MacOS, iOS, Android.
• Positive, responsible attitude.
• Personal laptop or computer (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload).

Nice to have:

• Experience with CRM systems.
• Experience analyzing logs.

Benefits include:

• Flexible schedule.
• Remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referring friends.
• Paid intensive training and probation period.
• Work-life balance.
• Responsive management committed to your growth.
• Opportunities for self-development.

About us:

SupportYourApp provides secure technical, customer support, and CX services globally, working with clients from over 30 countries and speaking over 60 languages. We are industry leaders in outsourced customer support with 8 hubs worldwide, treating our team with care and respect, welcoming diverse backgrounds.

Send your CV in English highlighting your skills! Visit our website for more info.

We are committed to equal opportunity and do not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity.