(fluent English) L2 Electrotechnical Support Engineer, part-time (remote)

SupportYourApp; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading Support-as-a-Service company is seeking an L2 Electrotechnical Support Engineer to provide exceptional technical support remotely. The ideal candidate has strong English communication skills and 2-4 years of experience in technical support. Join our multicultural environment and contribute to our mission of providing excellent customer service. Opportunities for self-development and a flexible schedule are included.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Work-life balance

Qualifications

• Excellent English communication skills (at least C1 for both spoken and written).
• 2-4 years of prior experience in technical support, field service or related technical role.
• Strong knowledge of basic electrical concepts is a must.

Responsibilities

• Provide exceptional technical support via calls and emails.
• Assume ownership of technical issues.
• Resolve support inquiries of various difficulties.

Skills

Excellent English communication skills (C1)

2-4 years of technical support experience

Strong knowledge of basic electrical concepts

Experience communicating with electricians or contractors

Familiarity with construction plans or wiring schematics

Experience with Google Workspace

Help Scout or similar ticketing system

Experience with Pipeline Deals CRM and QuickBooks

Strong troubleshooting and problem-solving skills

Job description

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional technical support via calls and emails
• Assume ownership of technical issues
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
• Maintain working knowledge of our client's products and services
• Support on-site activities for both technicians, customers, and subcontractors
• Manage and maintain updated records of failures, maintenance activities, and bugs

What you need to succeed in this role

• Excellent English communication skills (at least C1 for both spoken and written)
• 2-4 years of prior experience in technical support, field service or related technical role
• Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a must
• Experience communicating with electricians, contractors or technically-minded customers
• Familiarity with construction plans or wiring schematics
• Experience with Google Workspace, Help Scout (or similar ticketing system)
• Experience with Pipeline Deals CRM and QuickBooks
• Excellent interpersonal skills

Will be a great plus

• Strong troubleshooting and problem-solving skills, attention to detail

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.