(Fluent English) Customer Support Consultant (South Africa)

SupportYourApp; Gqeberha; Remote; USD 25,000 - 35,000; Full time

Job summary

Join SupportYourApp as a Customer Support Consultant and work fully remote while providing top-notch customer service. This role requires excellent English communication skills and a positive attitude. Enjoy various benefits including paid training, a fixed schedule, and opportunities for personal growth in a multicultural environment.

Benefits

Fixed schedule: Monday-Friday, 8AM-5 PM

Opportunity to work fully remote

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Qualifications

• Fluency in spoken and written English (C1 level).
• Experience with CRM systems.
• Personal laptop with at least 8GB of RAM and stable internet.

Responsibilities

• Provide exceptional customer support via chats, emails, and calls.
• Build positive relationships with customers.
• Meet team KPIs and communicate with other departments.

Skills

Excellent English skills (at least C1)

Experience in customer service

Analytical and research skills

Positive and responsible attitude

Job description

(Fluent English) Customer Support Consultant (South Africa)

(Fluent English) Customer Support Consultant (South Africa)

11 hours ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team today as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats, emails, and calls
• Keeping things run smoothly across the platforms and with vendors
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies
  
  

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Will be a great plus:

• Experience with Zoho
  
  

Benefits and Perks:

• Fixed schedule: Monday-Friday, 8AM-5 PM, South Africa time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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