Floor Supervisor (40hr) - Totalsports - Sandton

TFG (The Foschini Group); Gauteng; On-site; ZAR 150 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to inspire and motivate a team in a vibrant store environment. This role involves supporting the management team, driving performance through key performance indicators, and ensuring exceptional customer service. The ideal candidate will have a strong retail background, exceptional leadership skills, and a passion for fostering a high-performance culture. Join a forward-thinking company that values growth and innovation, where your contributions will make a significant impact in the retail industry.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Strong leadership, communication, and organizational skills are essential.

Responsibilities

• Support store management in providing leadership to the team.
• Drive performance through store KPIs and ensure operational excellence.

Skills

Retail Experience

Leadership Skills

Customer Service Strategy

Sales Process Management

Strategic Sales Planning

Interpersonal Skills

Organizational Skills

Flexibility

Education

Matric Certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning.
• Managing the Sales Process.
• Customer Value Management.

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/written communication skills and good organizational skills.
• Strong organizational and planning skills.
• The ability to multi-task in a fast-paced environment.
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

About The Team

At Totalsports we’re all about PERFORMANCE, we INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance.

We’re the #HomeofSport, join our commitment to inspire & unlock potential by making sport & fitness accessible to everyone.