Floor Supervisor (40hr) - Markham Malekane

TFG (The Foschini Group); Durban; On-site; ZAR 260,000 - 380,000; Full time

Job summary

TFG (The Foschini Group) in Durban seeks an experienced retail leader to support the store management team in delivering outstanding leadership and customer-focused service. You will drive operational excellence, motivate the team, and manage priorities while ensuring merchandise and visuals meet brand standards.

The role requires a Matric certificate and at least 3 years of retail experience with store leadership.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with store leadership responsibilities.
• Strong communication and organizational skills are essential.

Responsibilities

• Support the store management team with leadership to drive store performance.
• Ensure operations are executed with a customer-centric mindset and high service levels.
• Motivate and engage the store team to deliver results and uphold standards.
• Allocate time effectively, handle multiple tasks, and complete priorities.
• Provide input on merchandise and visual presentation to improve shopper experience.
• Drive performance through store KPIs such as turnover, rewards, new accounts, and visuals.

Skills

Retail leadership

Customer service

Team motivation

Multi-tasking

Communication

Education

Matric certificate

Job description

Responsibilities

JOB DESCRIPTION

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer‑centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business‑building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi‑task in a fast‑paced environment
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose‑led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

Join the Markham Movement! Dive into a world where style meets passion. At Markham, we offer the latest in smart and casual wear, from trendy footwear to must‑have accessories and captivating fragrances. Our stores are vibrant hubs of youthful energy, dedicated to helping you discover the perfect look that speaks to your unique style. Be part of a brand that lives and breathes fashion – where every day is an opportunity to express yourself. Step into Markham and make your mark!