Floor Supervisor (40hr) - Jet - Zevenwacht

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in South Africa seeks a Store Manager to drive sales, manage a team, and ensure customer satisfaction. The ideal candidate will have a Matric certificate, a minimum of 3 years in retail with at least 1 year in a leadership role, and excellent customer service skills. Join a dynamic team committed to delivering exceptional shopping experiences.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Fulfilling customer demands and ensuring customer satisfaction.

Responsibilities

• Drive turnover to achieve targets.
• Manage stock losses to maintain company standards.
• Oversee recruitment and staff development.

Skills

Customer Service Delivery

Leadership

Negotiation & Selling

Strategic Sales Planning

Action Oriented

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, staff development, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by implementing our customer service strategy and fulfilling customer demands

Qualifications & Experience

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year in store leadership

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs Work - effectively plans, organises, and directs activities to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to excel for the benefit of the team and organisation
• Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets
• Optimizes Work Processes - assesses and improves work efficiency, effectiveness, and quality
• Values Differences - respects and appreciates diverse perspectives and beliefs

Note: Preference will be given to candidates from designated groups in terms of the Employment Equity Act.