Floor Manager (40hr) - The Fix Canal Walk - Western Cape

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading retail company is seeking a store leader in South Africa, focused on providing exceptional customer service and driving sales performance. The role requires a Matric certificate and at least 3 years of retail experience, with a strong emphasis on leadership and operational excellence. Join a dynamic team passionate about fashion and customer satisfaction.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Support the store management team in providing leadership.
• Drive performance through store KPIs.
• Manage merchandise and visual principles.

Skills

Leadership

Customer Service

Time Management

Adaptability

Sales Management

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team in providing outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer-centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g., turnover, rewards, new accounts, visuals).

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with at least 1 year in store leadership.

Skills

• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• Outstanding leadership, interpersonal, and communication skills.
• Ability to work a flexible schedule to meet business needs.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling customer demands.
• Strategic sales planning.
• Managing the sales process.
• Customer value management.

Behaviours

• Action-oriented — readily takes on new challenges and opportunities with urgency and eagerness.
• Builds networks — establishes and nurtures internal and external relationships for mutually beneficial partnerships.
• Customer focus — understands, anticipates, and meets customer needs and expectations.
• Directs work — plans, organises, and directs activities to achieve desired outcomes.
• Drives engagement — inspires, motivates, and empowers individuals to excel for the team and organisation.
• Ensures accountability — takes responsibility and holds others accountable for performance targets.
• Optimizes work processes — assesses and improves efficiency, effectiveness, and quality.
• Values differences — respects and appreciates diverse values, beliefs, and perspectives.

Additional Notes

Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

TFG is an internationally diversified retail portfolio of 34 lifestyle and apparel brands committed to inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and are a launchpad for your growth. Join us and explore opportunities across our diverse brands. We’re a purpose-led business, proud to make an industry-wide impact.

About The Team

Shape the future of fashion with The FIX! Join us to stay ahead of the latest trends and make a real impact in a fast-paced environment. If you're passionate about fashion and innovation, The FIX is the place for you to thrive and grow.