Floor Manager

Massdiscounters t/a Game and Dionwired; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A major retail chain in East London seeks a Store Manager to lead customer experience, manage stock, and enhance team performance. The role requires strong leadership in a retail environment, ensuring optimal sales growth and customer satisfaction. Candidates must have Grade 12 and 2-3 years of retail supervisory experience. The position offers a dynamic work atmosphere focused on service excellence and profitability.

Qualifications

• 2-3 years experience preferably in Retail.
• Previous Supervisory/Management experience.

Responsibilities

• Create an ultimate shopping experience through effective leadership.
• Manage stock to increase profitability.
• Ensure optimum customer service levels.
• Develop and implement action plans for customer experience.

Skills

Talent Management

Planning and improvement

Manage execution & results

Customer centric

Performance Management

Agile

Strategic and Planning skills

Education

Grade 12

Job description

Summary:

Creates an ultimate shopping experience through effective leadership and execution of various Sales and Merchandising functions within the store. To maximise sales growth by understanding the relevant target market and steering associates to drive a customer centric environment. To increase profitability through the effective management and control of the stock life cycle in all spheres of the business.

FUNCTIONS / RESPONSIBILITIES:

Customer Experience

• To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help).
• To resolve customer queries promptly by either providing relevant information or escalating the query.
• To ensure associates build a relationship with and delivers service to customers with a specific focus on fulfilling customer needs.
• To embrace and enforce the “sunset rule” today’s work today.
• To ensure optimum service levels in areas of responsibility i.e. scheduling according to peaks and valleys.
• To ensure that teams understand and execute the customer experience initiatives as per company requirement.
• To develop and implement the action plans for customer experience reports.
• To ensure that all associates are attired as per company standards.
• To ensure that all associates demonstrate a competent, efficient and customer orientated image.
• To act in line with the dominant values of the organization i.e. act with integrity, service to our customers, strive for excellence and respect for the individual.

Stock Management

• To ensure that core stock and promotional lines are maintained as per the required standard.
• To ensure that aged /obsolescence stock is actioned by associates as per Company procedure.
• To ensure that all returns and repairs are actioned timeously i.e. quality assurance of returned items (auction/resalable).
• To manage and escalate stock integrity discrepancies to the inventory team.

Merchandising & Marketing

• To ensure that signage standards are implemented in accordance with the signage manual.
• To ensure that all store displays are updated as per company standards
• To ensure that visual displays are updated, to incorporate and promote new product launches, locally relevant events, festive and seasonal themes as per creative guidelines.
• To ensure that collaboration is initiated between the distribution and merchandise teams i.e. replenishment of stock from the distribution areas to the sales floor.
• To ensure stock is displayed as per merchandising standards i.e. correct PI labels, bar code and price, SSDMA check on all advertised lines.
• To ensure that the latest version of space planning is implemented and “out of stocks” are updated through gap scanning.
• To monitor the safe handling of display items and merchandise, in order to prevent damages resulting in stock losses.
• To monitor that all damaged stock is removed timeously and taken to Service Centre.

Stock Loss

• To ensure optimal staffing levels in all high risk departments.
• To ensure that all associates adhere to high risk policies and procedures.
• To ensure all high risk discrepancies are investigated and escalated timeously.
• To ensure high risk counts and adhoc modular counts are conducted as per the schedule.
• To ensure that all stock loss measures, policies and procedures are implemented and adhered to.
• To plan, organise and control all phases of the stock take process e.g. stock take preparation and recounts.
• To implement, execute and maintain stock take post mortem action plans.

Expenses

• To ensure that Flexi wages and overtime is aligned and within budget.
• To ensure that the write off process with regard to swell allowances are completed on a daily basis.
• To ensure that auction costs are effectively controlled as per company procedure.
• To ensure the effective management of all associates TK records as per company requirements.ie schedules, leave types, clockings and audit trails etc.

Sales

• To monitor and track the performance of sales against budgeted turnover.
• To ensure diligent communication of budgets and departmental performance to all associates.
• To identify key trends and initiate a trading culture i.e. competitive shopping.
• To ensure follow-ups on call back requests are conducted timeously.

Leadership

• To continuously enhance existing capabilities and develop new skills.
• To ensure that all associates are regularly trained, in order to achieve the required standard.
• To coach and develop team in order to achieve the required store standards in relevant areas.
• To ensure that the Individual development training pack (IDTP) is completed for his/her team and regular one on one conversations are conducted.
• To ensure associates within his/her control have the required skills and product knowledge to provide excellent levels of customer service.
• To ensure that the performance management process (PIP) is adhered to.
• To ensure all new associates are on boarded as per company requirements.
• To have a thorough understanding of the Industrial Relations Policy in order to carry out disciplinary investigations and hearings.
• To participate in the recruitment and selection process of associates.
• To initiate and facilitate the collaboration between the various teams.
• To achieve a win-win outcome when there are conflicting interests and limited resources.

General

• To ensure that all compliance areas are maintained according to business requirements i.e. OHASA, food and stock loss.
• To ensure the overall maintenance and housekeeping standards are diligently adhered to i.e. company assets, walls, ceiling, air-conditioning, fixtures, stockrooms.
• To acknowledge and action the store operations communication.
• To timeously conduct MBWA in areas of responsibility.
• To proactively align optimal staffing levels in accordance with the load plan schedule.
• To be supportive, flexible and assist, as and when, required to perform duties that do not fall in this position.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12
• 2-3 year experience preferably in Retail
• Previous Supervisory/Management experience

Competencies & Skills:

• Talent Management
• Planning and improvement
• Manage execution & results
• Customer centric
• Use appropriate judgment
• Performance Management
• Manage ethics & compliance
• Agile
• Strategic and Planning skills
• Solution

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12
• 2-3 year experience preferably in Retail
• Previous Supervisory/Management experience

Competencies & Skills:

• Talent Management
• Planning and improvement
• Manage execution & results
• Customer centric
• Use appropriate judgment
• Performance Management
• Manage ethics & compliance
• Agile
• Strategic and Planning skills
• Solution

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within 14 days please consider your application unsuccessful.

Application closing date: 04 August 2025

Contact person for further information about this vacancy/forwarding of application:

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

"Please note that only the following information is required in your CV:

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy."

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy