Floor Manager

LulaBet; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a dynamic Floor Manager to lead operations in a fast-paced online studio environment. This role involves ensuring compliance with gaming regulations, supervising studio staff, and maintaining service excellence. If you are a proven leader with strong problem-solving skills and a passion for the gaming industry, this is an exciting opportunity to advance your career in a supportive and collaborative culture that values teamwork and professional growth.

Benefits

Competitive Salary

Professional Development Opportunities

Work-Life Balance

Collaborative Culture

Qualifications

• 2+ years in a managerial role within gaming or hospitality.
• Strong knowledge of online studio operations and game strategies.

Responsibilities

• Manage studio operations and ensure compliance with regulations.
• Supervise staff to maintain high standards and resolve issues.

Skills

Leadership

Conflict Resolution

Problem Solving

Communication

Online Studio Operations

Technical Systems Understanding

Labour Regulations Knowledge

Job description

Join Our Team as a Floor Manager at PPG!

Are you an experienced leader with a passion for online studio operations? Power Play Global (PPG) is looking for a dynamic Floor Manager to oversee our Live Studio operations and ensure seamless gaming services.

About the Role :

As a Floor Manager, you will be responsible for managing studio operations across various shifts, ensuring compliance with South African Gaming Regulations, company policies, and industry standards. You will work closely with the Operations Manager / GM to maintain professionalism, resolve technical issues efficiently, and enhance operational performance.

Key Responsibilities :

1. Ensure full compliance with South African Gaming Regulations and company policies.
2. Maintain high standards at all times.
3. Supervise Studio Presenters and Shufflers to ensure smooth gameplay and service excellence.
4. Identify and resolve technical issues promptly within the studio.
5. Lead communication efforts, address complaints, and handle conflict resolution professionally.
6. Maintain a positive and professional work atmosphere, representing management with confidentiality and diplomacy.
7. Provide reports on operational performance, internal mistakes, and key incidents.
8. Assist in executing new directives and ensure compliance with evolving policies.
9. Perform additional duties as required to support studio operations.

Qualifications :

What We're Looking For :

• Two or more years of proven experience in a managerial or supervisory role within the gaming, entertainment, or hospitality industry.
• Expertise in labour regulations.
• Strong knowledge of online studio operations, game rules, and strategies.
• Excellent problem-solving, leadership, and conflict-resolution skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong communication and interpersonal skills to lead and mentor teams.
• Understanding of technical systems related to live studio environments.

Why Join PPG

Be part of an innovative and fast-growing online studio. Work in a dynamic and exciting environment with opportunities for growth and career development. We offer a competitive salary and great benefits package.

If you're ready to take your career to the next level and be part of a high-energy professional team, we want to hear from you!

Additional Information :

Lulabet and its group companies cultivate an innovative and collaborative culture where employees are encouraged to explore new ideas and contribute to the company's success. We focus on teamwork, open communication, and continuous improvement. Lulabet provides a stimulating work environment with perks such as competitive salaries and opportunities for professional development. We emphasize work-life balance and employee wellbeing, fostering a supportive atmosphere where individuals can thrive and make a meaningful impact.

Remote Work : Employment Type :

Key Skills

Culinary Experience, Restaurant Experience, Succession Planning, Customer Service, Hospitality Experience, Guest Relations Experience, Management Experience, Serving Experience, Shift Management, Computer Literacy, Restaurant Management, Stocking