Floor Manager

Wild Dreams Hospitality; Alberton; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A vibrant restaurant known for its top-tier food and exceptional guest experiences is seeking an energetic Floor Manager. The ideal candidate will possess at least 3 years of supervisory experience in high-volume restaurants and will be responsible for overseeing daily operations and staff management in a fast-paced environment. With a focus on service excellence and teamwork, this role offers the chance to lead a dedicated team in delivering unforgettable dining experiences.

Qualifications

• Minimum 3 years experience in supervisory or floor management role in high-volume restaurant.
• Strong leadership and problem-solving skills.
• Willingness to work flexible hours.

Responsibilities

• Manage daily floor operations and ensure guest satisfaction.
• Motivate front-of-house staff and oversee training.
• Handle guest queries and maintain service standards.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Conflict resolution

Attention to detail

Multitasking

Tools

POS systems

Job description

The ideal candidate will be hands-on, energetic, and customer-focused, with a passion for creating exceptional guest experiences and leading strong service teams. The restaurant is a stylish, modern venue known for its lively atmosphere, top-tier food and cocktail menus, and seamless blend of dining and social energy. The pace is fast, the standards are high, and the team culture is rooted in energy, professionalism, and passion for hospitality.

Responsibilities :

• Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
• Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
• Oversee staff scheduling, training, and performance management.
• Handle guest queries and complaints promptly and professionally.
• Ensure adherence to service standards, hygiene protocols, and brand policies.
• Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
• Monitor stock levels for floor-related items and coordinate with relevant departments.
• Conduct daily pre-shift briefings to align the team on expectations and specials.
• Support management in driving upselling strategies and revenue targets.

Candidate Requirements :

• Minimum 3 years experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving ability and conflict resolution skills.
• High attention to detail and ability to multitask under pressure.
• Knowledge of POS systems and stock controls is an advantage.
• Willingness to work flexible hours, including evenings, weekends, and holidays.