Flexi Rental Sales Agent X4 – Checkout & Terminations FTC 12 Months (Cape Town Airport)

ZEDA Limited; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in vehicle rentals seeks a dedicated customer service representative to manage rental processes and enhance the customer experience. The role requires strong communication skills, attention to detail, and the ability to handle operational tasks efficiently. Applicants must hold a Matric qualification and a valid driver’s license to be considered for this position.

Qualifications

• Must have Matric qualification.
• Code 08 driver’s license with more than 1 year experience.
• Well presented and able to sell.

Responsibilities

• Conduct rental transactions and customer service tasks.
• Prepare vehicles and documents for customer rentals.
• Maintain workplace safety and hygiene.

Skills

Customer Service

Sales Ability

Attention to Detail

Education

Matric

Code 08 Unendorsed Driver’s License

Job description

Core purpose of the role

To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

Key deliverables and outputs

Fleet and Counter Product Planning

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests.

Rental Transactions

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services.

Admin

• Modify rental agreements and capture rental information on Wizardto ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documents.

Customer Rental Experience

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

All branch staff

External Stakeholders

Customers.

Academic Qualifications

Essential:

• Matric
• Code 08 Unendorsed Driver’s License more 1 Year old.

Work Experience

Essential:

• Incumbent will be responsible for his / her own transport to and from work
• Shift work
• Must be well presented
• Must have the ability to sell
• Preference will be given to applicants with Operations and/or Wizard experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 14 July 2025.