Fleet Manager

Caterpillar Financial Services Corporation; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global machinery company in South Africa is seeking a Fleet Manager to lead customer engagements and manage dealer relationships. The ideal candidate will have a degree in engineering and over 5 years of direct field experience, preferably in mining. This role requires strong problem-solving skills, effective communication, and a customer-focused approach. The position will involve significant travel and is full-time onsite.

Qualifications

• 5+ years of Direct Field experience working with Caterpillar Dealers and/or Customers.
• Working knowledge of technology products, financial products, machines, and safety operations.
• Mining experience is a preference.

Responsibilities

• Leading customer engagements and providing matrix leadership for contract execution.
• Achieving alignment of various parties at Caterpillar and dealers.
• Directing day-to-day activities related to contractual commitments.

Skills

Customer Focus

Products and Services Knowledge

Decision Making and Critical Thinking

Effective Communications

Negotiating

Relationship Management

Technical Excellence

Value Selling

Education

Completed degree in engineering

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you will get up to:

We have an exciting opportunity for a Fleet Manager. In this role, you will be supporting and fulfilling specific contractual commitments in a profitable manner. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance.

You will have the opportunity to work directly with customers and dealer, executive management, plant management and equipment operators and have primary responsibility for managing the dealer partnership assuring strong relations and profitable dealer results.

Responsibilities will include, but not limited to:

• Leading the customer engagements and providing matrix leadership for contract execution

• Achieving alignment of various parties at caterpillar, dealers, and key end-user personnel

• Partnering with dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract

• Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of caterpillar and dealer capability

• Providing a clear vision for success and drive high levels of execution to achieve our commitments through your deep subject matter expertise in equipment management, production optimization, safety, sustainability, and financial structuring

• Providing and applying solutions to problems in a customer-working environment

What Will Put You Ahead:

• A completed degree in engineering, and 5+ years Direct Field experience working with/for Caterpillar Dealers and/or Customers.

• Working knowledge of technology products, financial products, machines, product support, labor relations, safety, and environment operations.

• Mining experience is a preference.

Skills you will have:

Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Products and Services: Working knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Negotiating: Basic knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Extensive knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Value Selling: Extensive knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional information:

• Business travel time dedicated for this role – up to 50%.

• No ISE/Relocation Support to be provided for this opportunity

• This is an onsite role, 5 days a week

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa. Candidate CV’s are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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