Fitment Centre Leader - PG Glass (Pretoria Mobile) at PG Group

PG Group (Pty) Ltd; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading glass service provider seeks a Fitment Centre Manager in Pretoria, South Africa. The role involves planning, leading, and organizing operations to achieve sales targets, manage expenses, and ensure excellent customer service. Candidates must have a Grade 12 and a relevant Commerce degree, along with 6 years of overall experience and 3 years in management. The position demands strong leadership and budgeting skills in a dynamic operational environment.

Qualifications

• 6 years overall experience.
• 3 years management experience.

Responsibilities

• Lead and manage the entire operation of a Fitment Centre.
• Ensure achievement of company budgets and sustainable profitability.
• Manage customer service to meet Net Promoter Scores.
• Enforce compliance with business practices and procedures.
• Develop staff through performance management and talent management processes.

Skills

Business Acumen

Problem Solving

Leadership skills

Interpersonal Skills

Budgeting Skills

Education

Grade 12

Relevant Commerce Degree

Job description

Overview

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe, Safevue, OE glass, Armourplate, LLumar and PG SmartGlass products.

Main job purpose

To plan, lead, organise, control and support the entire operation, associated resources and assets of a Fitment Centre by implementing and deliberately driving Company Standards, strategic and operational initiatives aligning the execution of business and all resources to Company Strategy and initiatives to success.

Main Objective

1. Ensure the achievement of company budgets by generating sales/revenue and converting all opportunities through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth while being compliant to best admin practises.
2. Establish a culture of trust, effective communication, engagement, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management, healthy discipline and KPI tracking.
3. Ensure and deliberately manage excellent customer service by empowering all staff through effective communication, understanding of cause and effect and training /improvement opportunities to ensure targeted levels of Net Promoter Scores (NPS) are achieved.
4. Enforce and effectively manage compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.
5. Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in an industry leading position.
6. To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.

Critical job requirements

1. Grade 12
2. Relevant Commerce Degree
3. 6 years overall experience
4. 3 years management experience

Knowledge

• Extensive knowledge of the full range of PG Glass products
• People management practises
• Company policies and procedures

Skills

• Business Acumen
• Problem Solving
• Leadership skills
• Interpersonal Skills
• Budgeting Skills

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not considered exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.